The author argues here that replacing butter with margarine in Happy Pancake House restaurants across southwestern United States have not caused dissatisfaction in its customers, adducing a small complaining rate. While the explanations proffered by the business manager may sound reasonable, a closer review shed light on some other possible, even contradictary, explanations.
To begin with, the manager asserts that most customers are happy with the change, citing that the restaurant only received complaints from 2 percent of customers. It is unclear, however, whether the number of customers has changed. In this case, a probable explanation is that quite a large proportation of customers dislike margarine, so they simply switched to other restaurants selling similar products. Or alternatively, most customers do not like complaining when they are not happy with the restaurant, especially when they cannot get butter immediately even though they complain. Therefore, it is likely that the change from butter to margarine has considerably affected customers.
Additionally, being unable to distinguish butter for margarine or using the word "butter" to refer to either butter or margarine, the customers may not complain when they are buying margarine at the restaurant. But without concrete evidence, this does not reliably account for customer's behavior. Arguably, we can not rule out the possibility that customers use the term "butter" because they are used to doing so, and they are clearly aware of the change in the restaurant, so they think using "butter" will not cause confusion. Many customers may be able to tell butter from margarine, but there is no need to be that clear, for both customers and servers know what they refer to. If the two are both available at the restaurant, some customers would be more precise.
Last but not least, many other factor can contribute to the response from customers. For instance, is there a significant drop in the price of the products after stoping using butter, making the customers less willing to complain? Have the servers at the restaurant accurately recorded customer\'s reactions and reported them to the manager? Without convincing answers to the questions above, the explanation of the manager just would not stand.
In sum, the business manager\'s explanations on people\'s reaction to margarine at Happy Pancake House restaurant is not totally impossible, but many different explanations can be given based on the facts in the memorandum. We cannot tell which reflects the fact until further information is available.
Grammar and spelling errors:
Line 3, column 408, Rule ID: OR_ALTERNATIVELY[1]
Message: Use simply 'Or'.
Suggestion: Or
...r restaurants selling similar products. Or alternatively, most customers do not like complainin...
^^^^^^^^^^^^^^^^
Line 3, column 425, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ling similar products. Or alternatively, most customers do not like complaining w...
^^
Line 9, column 144, Rule ID: NUMEROUS_DIFFERENT[1]
Message: Use simply 'many'.
Suggestion: many
...staurant is not totally impossible, but many different explanations can be given based on the ...
^^^^^^^^^^^^^^
Transition Words or Phrases used:
but, however, if, may, so, therefore, while, for instance, to begin with
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 18.0 19.6327345309 92% => OK
Auxiliary verbs: 12.0 12.9520958084 93% => OK
Conjunction : 10.0 11.1786427146 89% => OK
Relative clauses : 11.0 13.6137724551 81% => OK
Pronoun: 24.0 28.8173652695 83% => OK
Preposition: 52.0 55.5748502994 94% => OK
Nominalization: 8.0 16.3942115768 49% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 2225.0 2260.96107784 98% => OK
No of words: 404.0 441.139720559 92% => More content wanted.
Chars per words: 5.50742574257 5.12650576532 107% => OK
Fourth root words length: 4.48327461151 4.56307096286 98% => OK
Word Length SD: 3.15858945331 2.78398813304 113% => OK
Unique words: 216.0 204.123752495 106% => OK
Unique words percentage: 0.534653465347 0.468620217663 114% => OK
syllable_count: 690.3 705.55239521 98% => OK
avg_syllables_per_word: 1.7 1.59920159681 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 5.0 4.96107784431 101% => OK
Interrogative: 0.0 0.471057884232 0% => OK
Article: 7.0 8.76447105788 80% => OK
Subordination: 3.0 2.70958083832 111% => OK
Conjunction: 5.0 1.67365269461 299% => Less conjunction wanted as sentence beginning.
Preposition: 5.0 4.22255489022 118% => OK
Performance on sentences:
How many sentences: 18.0 19.7664670659 91% => OK
Sentence length: 22.0 22.8473053892 96% => OK
Sentence length SD: 55.9797141388 57.8364921388 97% => OK
Chars per sentence: 123.611111111 119.503703932 103% => OK
Words per sentence: 22.4444444444 23.324526521 96% => OK
Discourse Markers: 4.0 5.70786347227 70% => OK
Paragraphs: 5.0 5.15768463074 97% => OK
Language errors: 3.0 5.25449101796 57% => OK
Sentences with positive sentiment : 7.0 8.20758483034 85% => OK
Sentences with negative sentiment : 5.0 6.88822355289 73% => OK
Sentences with neutral sentiment: 6.0 4.67664670659 128% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.222704445445 0.218282227539 102% => OK
Sentence topic coherence: 0.0694446053718 0.0743258471296 93% => OK
Sentence topic coherence SD: 0.0727891373044 0.0701772020484 104% => OK
Paragraph topic coherence: 0.139613607433 0.128457276422 109% => OK
Paragraph topic coherence SD: 0.0642763602509 0.0628817314937 102% => OK
Essay readability:
automated_readability_index: 15.7 14.3799401198 109% => OK
flesch_reading_ease: 40.69 48.3550499002 84% => OK
smog_index: 8.8 7.1628742515 123% => OK
flesch_kincaid_grade: 13.1 12.197005988 107% => OK
coleman_liau_index: 14.97 12.5979740519 119% => OK
dale_chall_readability_score: 8.64 8.32208582834 104% => OK
difficult_words: 100.0 98.500998004 102% => OK
linsear_write_formula: 11.5 12.3882235529 93% => OK
gunning_fog: 10.8 11.1389221557 97% => OK
text_standard: 9.0 11.9071856287 76% => OK
What are above readability scores?
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Rates: 83.33 out of 100
Scores by essay e-grader: 5.0 Out of 6 -- The score is based on the average performance of 20,000 argument essays. This e-grader is not smart enough to check on arguments.
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.