The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts illustrate the enjoying of 100 visitors in the Parkway Hotel’s customer service between 2005 and 2010. Overall, it can be seen that there is much different impression in 5 years. While the service were not satisfied most of visitors in 2005, people found it become good and excellent in 2010.
There were only 5% of people rated the service excellent in 2005, which increased nearly sixth times in 2010 with 28%. Furthermore, the number of visitors thought the service was good grew 39% substantially in 2010, which were only 14% in 2005.
By contrast, the number of people felt satisfactory with the customer service, which was the highest figure in 2005 with 45%, had a significant decrease with only 27% in 2010. Besides, poor figure fell consequently from 21 to 12% between 2005 and 2010. Similarly, the percentage of visitors experienced very poor customer service dropped significantly, from 15% in 2005 to only 4% in 2010.
Grammar and spelling errors:
Line 1, column 237, Rule ID: MOST_SOME_OF_NNS[1]
Message: After 'most of', you should use 'the' ('most of the visitors') or simply say ''most visitors''.
Suggestion: most of the visitors; most visitors
...s. While the service were not satisfied most of visitors in 2005, people found it become good an...
^^^^^^^^^^^^^^^^
Line 1, column 279, Rule ID: IT_VBZ[1]
Message: Did you mean 'becomes'?
Suggestion: becomes
...st of visitors in 2005, people found it become good and excellent in 2010. There were...
^^^^^^
Transition Words or Phrases used:
besides, consequently, furthermore, if, similarly, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.0 100% => OK
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 4.0 3.15609756098 127% => OK
Pronoun: 3.0 5.60731707317 54% => OK
Preposition: 29.0 33.7804878049 86% => OK
Nominalization: 0.0 3.97073170732 0% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 793.0 965.302439024 82% => OK
No of words: 159.0 196.424390244 81% => More content wanted.
Chars per words: 4.98742138365 4.92477711251 101% => OK
Fourth root words length: 3.55098862472 3.73543355544 95% => OK
Word Length SD: 2.7377785432 2.65546596893 103% => OK
Unique words: 91.0 106.607317073 85% => More unique words wanted.
Unique words percentage: 0.572327044025 0.547539520022 105% => OK
syllable_count: 219.6 283.868780488 77% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Interrogative: 0.0 0.114634146341 0% => OK
Article: 4.0 4.33902439024 92% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 2.0 3.36585365854 59% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 19.0 22.4926829268 84% => The Avg. Sentence Length is relatively short.
Sentence length SD: 30.1537725666 43.030603864 70% => OK
Chars per sentence: 99.125 112.824112599 88% => OK
Words per sentence: 19.875 22.9334400587 87% => OK
Discourse Markers: 7.0 5.23603664747 134% => OK
Paragraphs: 3.0 3.83414634146 78% => More paragraphs wanted.
Language errors: 2.0 1.69756097561 118% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.223741527643 0.215688989381 104% => OK
Sentence topic coherence: 0.109327011421 0.103423049105 106% => OK
Sentence topic coherence SD: 0.0933157844681 0.0843802449381 111% => OK
Paragraph topic coherence: 0.161200194181 0.15604864568 103% => OK
Paragraph topic coherence SD: 0.0528403126302 0.0819641961636 64% => OK
Essay readability:
automated_readability_index: 12.0 13.2329268293 91% => Automated_readability_index is low.
flesch_reading_ease: 69.11 61.2550243902 113% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 8.3 10.3012195122 81% => OK
coleman_liau_index: 11.66 11.4140731707 102% => OK
dale_chall_readability_score: 7.26 8.06136585366 90% => OK
difficult_words: 27.0 40.7170731707 66% => More difficult words wanted.
linsear_write_formula: 7.5 11.4329268293 66% => OK
gunning_fog: 9.6 10.9970731707 87% => OK
text_standard: 8.0 11.0658536585 72% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.