You are the manager of a restaurant that has received a letter of complaint about the poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter,
- say how sorry you are that the person has had a poor experience.
- explain what actions has been taken against the staff member.
- offer a free meal for 4 people at the restaurant as a gesture of goodwill.
Dear Mr. Smith,
I am writing to you with regards yo your complain against our employee and his inefficiency to serve you well at the restaurant.
On behalf of our restaurant I would like to apologize for the unfortunate experience you had to go through. Also, it is a sheer disappointment that albeit being the top 5 hotel in the city we could not stand up to your expectation.
However, I have dismissed the employee for a few days and as soon as he will join back I shall issue his termination letter because of his obnoxious behaviour with other customers as well.
Nevertheless, I would take this opportunity to invite you and your family for a meal sponsored by our restaurant. Moreover, I will make an arrangement for a complimentary dessert to maintain the bond.
I look forward to seeing you.
Yours sincerely,
Jessica ayri
Grammar and spelling errors:
Line 5, column 172, Rule ID: CD_NN[1]
Message: Possible agreement error. The noun 'hotel' seems to be countable, so consider using: 'hotels'.
Suggestion: hotels
...appointment that albeit being the top 5 hotel in the city we could not stand up to yo...
^^^^^
Transition Words or Phrases used:
also, however, look, moreover, nevertheless, so, well
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 2.0 7.48453608247 27% => More to be verbs wanted.
Auxiliary verbs: 6.0 4.92783505155 122% => OK
Conjunction : 3.0 5.05154639175 59% => More conjunction wanted.
Relative clauses : 1.0 3.03092783505 33% => OK
Pronoun: 27.0 32.9175257732 82% => OK
Preposition: 19.0 26.3917525773 72% => OK
Nominalization: 5.0 3.85567010309 130% => OK
Performance on vocabulary words:
No of characters: 707.0 937.175257732 75% => OK
No of words: 146.0 206.0 71% => More content wanted.
Chars per words: 4.84246575342 4.54256449028 107% => OK
Fourth root words length: 3.47606760199 3.78020617076 92% => OK
Word Length SD: 3.03467945828 2.54303337028 119% => OK
Unique words: 103.0 127.690721649 81% => More unique words wanted.
Unique words percentage: 0.705479452055 0.622605031667 113% => OK
syllable_count: 212.4 290.88556701 73% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 9.13402061856 77% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 0.0 1.83505154639 0% => More adverbial clause wanted.
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 8.0 12.6804123711 63% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 18.0 16.3608247423 110% => OK
Sentence length SD: 50.9544833651 44.8134815571 114% => OK
Chars per sentence: 88.375 76.5299724578 115% => OK
Words per sentence: 18.25 16.8248392259 108% => OK
Discourse Markers: 6.625 4.34317383033 153% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 1.0 2.54639175258 39% => OK
Sentences with positive sentiment : 5.0 7.41237113402 67% => OK
Sentences with negative sentiment : 2.0 1.49484536082 134% => OK
Sentences with neutral sentiment: 1.0 3.94845360825 25% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.189655212922 0.216113520407 88% => OK
Sentence topic coherence: 0.077735743782 0.0766984524023 101% => OK
Sentence topic coherence SD: 0.0414558670691 0.0603063233224 69% => OK
Paragraph topic coherence: 0.094052471576 0.12726935374 74% => OK
Paragraph topic coherence SD: 0.0346207419405 0.0580467560999 60% => OK
Essay readability:
automated_readability_index: 10.5 8.37731958763 125% => OK
flesch_reading_ease: 61.67 70.7449484536 87% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 9.1 7.45979381443 122% => OK
coleman_liau_index: 10.79 8.71597938144 124% => OK
dale_chall_readability_score: 7.77 7.59969072165 102% => OK
difficult_words: 30.0 41.2886597938 73% => More difficult words wanted.
linsear_write_formula: 14.0 8.62886597938 162% => OK
gunning_fog: 9.2 8.54432989691 108% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
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More content wanted.
Minimum 150 words wanted.
Rates: 56.1797752809 out of 100
Scores by essay e-grader: 5.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.