You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired.
Write the letter to the company, in your letter:
- Introduce yourself
- Explain the situation
- Say what action you would like to company to take
Dear Sir/Madam;
My name is Clara and I have been your customer for many years. Recently I have bought a new mobile phone, Samsung brand, with one year warranty.
In a few days of purchase, the phone worked normally. But after I activated the GPS function, it suddenly stopped working. This was the first time I met this kind of problem at your company. With one year warranty, I immediately sent it back to the store to repair it on December 12. One employee said that it might take one week to fix it and he will call me to receive the phone after fixing it. But two weeks has gone by and I have not received any call from your store. Yesterday, I called the customer service and they noticed my phone has not been sent to technical department. I am very upset with your poor service.
As your warranty policy, within one week if my phone has not been repaired from the day I claimed warranty, I am entitled to get a new one. Therefore, I expected you to ship me a brand new cellphone.
Your faithfully;
Clara
Transition Words or Phrases used:
but, first, if, therefore, kind of
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.48453608247 67% => OK
Auxiliary verbs: 2.0 4.92783505155 41% => OK
Conjunction : 6.0 5.05154639175 119% => OK
Relative clauses : 1.0 3.03092783505 33% => OK
Pronoun: 34.0 32.9175257732 103% => OK
Preposition: 21.0 26.3917525773 80% => OK
Nominalization: 2.0 3.85567010309 52% => More nominalization wanted.
Performance on vocabulary words:
No of characters: 840.0 937.175257732 90% => OK
No of words: 190.0 206.0 92% => OK
Chars per words: 4.42105263158 4.54256449028 97% => OK
Fourth root words length: 3.71268753763 3.78020617076 98% => OK
Word Length SD: 2.42605889724 2.54303337028 95% => OK
Unique words: 118.0 127.690721649 92% => OK
Unique words percentage: 0.621052631579 0.622605031667 100% => OK
syllable_count: 264.6 290.88556701 91% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 9.13402061856 99% => OK
Interrogative: 0.0 0.360824742268 0% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 2.0 0.463917525773 431% => Less conjunction wanted as sentence beginning.
Preposition: 4.0 1.44329896907 277% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 13.0 12.6804123711 103% => OK
Sentence length: 14.0 16.3608247423 86% => OK
Sentence length SD: 29.9409675605 44.8134815571 67% => OK
Chars per sentence: 64.6153846154 76.5299724578 84% => OK
Words per sentence: 14.6153846154 16.8248392259 87% => OK
Discourse Markers: 2.61538461538 4.34317383033 60% => OK
Paragraphs: 3.0 4.29896907216 70% => More paragraphs wanted.
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 3.0 7.41237113402 40% => More positive sentences wanted.
Sentences with negative sentiment : 3.0 1.49484536082 201% => Less negative sentences wanted.
Sentences with neutral sentiment: 7.0 3.94845360825 177% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.243528908075 0.216113520407 113% => OK
Sentence topic coherence: 0.0851798560837 0.0766984524023 111% => OK
Sentence topic coherence SD: 0.0524652688643 0.0603063233224 87% => OK
Paragraph topic coherence: 0.177277831179 0.12726935374 139% => OK
Paragraph topic coherence SD: 0.0242734326129 0.0580467560999 42% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 6.7 8.37731958763 80% => Automated_readability_index is low.
flesch_reading_ease: 74.19 70.7449484536 105% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 6.4 7.45979381443 86% => OK
coleman_liau_index: 7.76 8.71597938144 89% => OK
dale_chall_readability_score: 7.24 7.59969072165 95% => OK
difficult_words: 35.0 41.2886597938 85% => More difficult words wanted.
linsear_write_formula: 6.5 8.62886597938 75% => OK
gunning_fog: 7.6 8.54432989691 89% => OK
text_standard: 7.0 8.15463917526 86% => OK
What are above readability scores?
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Rates: 75.8426966292 out of 100
Scores by essay e-grader: 6.75 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.