The following memorandum is from the business manager of Happy Pancake House restaurants.
"Recently, butter has been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. This change, however, has had little impact on our customers. In fact, only about 2 percent of customers have complained, indicating that an average of 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who ask for butter do not complain when they are given margarine instead. Clearly, either these customers do not distinguish butter from margarine or they use the term 'butter' to refer to either butter or margarine."
Write a response in which you discuss one or more alternative explanations that could rival the proposed explanation and explain how your explanation(s) can plausibly account for the facts presented in the argument.
Conclusion: Customers are not able to distinguish butter from margarine or they call margarine as butter
Assumtp: only 2% complained about the change took pace
Servers have reported that customers do not complain
Unstated: Does people taste the margarine> Did they use it in their food only 2 %
How truth ful are the servers/ Maybe lost of job
Does taste is same for butter and margarine
In the memorandum from the business manager of Happy pancake house restaurants, it is stated that customer do not distinguish butter from margarine or they use the term butter for margarine. This conclusion is based on the assumption that, only 2% of the customers complained about the change that took place in the Happy Pancake Restaurant where other 98% did not complain. However, after more light is shed on the issue and more detailed facts are concerned, lack of answers through the argument, leads me to question its validity.
First of all, did everyone who visited the restaurant eat margarine? In other words, did all the customers ordered margarine? It might be possible that out of 100 customers that visited the restaurant only 2 have ordered and complained about the change. Maybe rest of the customers didn’t even try to have margarine so they eventually ended up not complaining about it. If the above assumption is merit, then the argument is weakened.
Secondly, did 98% customers have a complaint verbally with the manager or did they write on a paper which was not considered? It can be possible that other customers were also not satisfied with the change and they just had a verbal communication and not in the written form. In this way, their feedback is never considered. If the above assumption is true, then the argument does not hold water.
Finally, how can conclusions can be drawn that a person is satisfied if he did not complain about it? It can be true that the majority of the customers might have a problem about butter but they didn’t complain about it because they might have other issue which is far more important the change of margarine in the place of butter. They might have other dish complaints. If the above mentioned scenario is true, then the argument is not strengthened.
To conclude, the argument, stands as of now, is considerably flawed. However, after more evidence is given and answers to the above mentioned questions are offered, then the argument can be evaluated possibly.
Comments
Essay evaluation report
Attribute Value Ideal
Final score: 3.0 out of 6
Category: Satisfactory Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 24 15
No. of Words: 413 350
No. of Characters: 1955 1500
No. of Different Words: 182 200
Fourth Root of Number of Words: 4.508 4.7
Average Word Length: 4.734 4.6
Word Length SD: 2.582 2.4
No. of Words greater than 5 chars: 120 100
No. of Words greater than 6 chars: 102 80
No. of Words greater than 7 chars: 81 40
No. of Words greater than 8 chars: 52 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 17.208 21.0
Sentence Length SD: 9.238 7.5
Use of Discourse Markers (%): 0.5 0.12
Sentence-Text Coherence: 0.306 0.35
Sentence-Para Coherence: 0.663 0.50
Sentence-Sentence Coherence: 0.076 0.07
Number of Paragraphs: 11 5
Grammar and spelling errors:
Line 9, column 15, Rule ID: HE_VERB_AGR[8]
Message: The proper name in singular (ful) must be used with a third-person verb: 'is'.
Suggestion: is
... in their food only 2 % How truth ful are the servers/ Maybe lost of job Does t...
^^^
Line 11, column 12, Rule ID: DOES_NP_VBZ[1]
Message: Did you mean 'be'?
Suggestion: be
...servers/ Maybe lost of job Does taste is same for butter and margarine In the...
^^
Transition Words or Phrases used:
also, but, finally, first, however, if, may, second, secondly, so, then, first of all, in other words
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 25.0 19.6327345309 127% => OK
Auxiliary verbs: 9.0 12.9520958084 69% => OK
Conjunction : 10.0 11.1786427146 89% => OK
Relative clauses : 13.0 13.6137724551 95% => OK
Pronoun: 33.0 28.8173652695 115% => OK
Preposition: 46.0 55.5748502994 83% => OK
Nominalization: 12.0 16.3942115768 73% => OK
Performance on vocabulary words:
No of characters: 2058.0 2260.96107784 91% => OK
No of words: 411.0 441.139720559 93% => More content wanted.
Chars per words: 5.00729927007 5.12650576532 98% => OK
Fourth root words length: 4.50256981431 4.56307096286 99% => OK
Word Length SD: 2.7009699577 2.78398813304 97% => OK
Unique words: 184.0 204.123752495 90% => More unique words wanted.
Unique words percentage: 0.447688564477 0.468620217663 96% => OK
syllable_count: 632.7 705.55239521 90% => OK
avg_syllables_per_word: 1.5 1.59920159681 94% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 4.96107784431 141% => OK
Article: 1.0 8.76447105788 11% => OK
Subordination: 5.0 2.70958083832 185% => OK
Conjunction: 0.0 1.67365269461 0% => OK
Preposition: 5.0 4.22255489022 118% => OK
Performance on sentences:
How many sentences: 18.0 19.7664670659 91% => OK
Sentence length: 22.0 22.8473053892 96% => OK
Sentence length SD: 121.746650523 57.8364921388 211% => The lengths of sentences changed so frequently.
Chars per sentence: 114.333333333 119.503703932 96% => OK
Words per sentence: 22.8333333333 23.324526521 98% => OK
Discourse Markers: 5.61111111111 5.70786347227 98% => OK
Paragraphs: 11.0 5.15768463074 213% => Less paragraphs wanted.
Language errors: 2.0 5.25449101796 38% => OK
Sentences with positive sentiment : 5.0 8.20758483034 61% => OK
Sentences with negative sentiment : 10.0 6.88822355289 145% => OK
Sentences with neutral sentiment: 3.0 4.67664670659 64% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.154572337566 0.218282227539 71% => OK
Sentence topic coherence: 0.0383552119826 0.0743258471296 52% => OK
Sentence topic coherence SD: 0.0521878884825 0.0701772020484 74% => OK
Paragraph topic coherence: 0.0616173477322 0.128457276422 48% => OK
Paragraph topic coherence SD: 0.081470921233 0.0628817314937 130% => OK
Essay readability:
automated_readability_index: 13.6 14.3799401198 95% => Automated_readability_index is low.
flesch_reading_ease: 57.61 48.3550499002 119% => OK
smog_index: 3.1 7.1628742515 43% => Smog_index is low.
flesch_kincaid_grade: 10.7 12.197005988 88% => OK
coleman_liau_index: 12.07 12.5979740519 96% => OK
dale_chall_readability_score: 7.34 8.32208582834 88% => OK
difficult_words: 68.0 98.500998004 69% => More difficult words wanted.
linsear_write_formula: 52.0 12.3882235529 420% => Linsear_write_formula is high.
gunning_fog: 10.8 11.1389221557 97% => OK
text_standard: 11.0 11.9071856287 92% => OK
What are above readability scores?
---------------------
Maximum six paragraphs wanted.
Rates: 58.33 out of 100
Scores by essay e-grader: 3.5 Out of 6
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.