You should spend no more than 20 minutes on this task and write at least 150 words.
You have bought a mobile phone in a tax-free shop just a few days ago, and it doesn’t work properly.
Task:
Write a letter to the manager to complain about it and ask him to solve the problem.
You do not need to write your address.
Begin your letter as follows:
Dear Sir/Madam,
Dear Sir/Madam,
I am writing to express my dissatisfaction with the cellular phone that I bought from your store three days ago.
The first malfunction that I notice was the camera. I was planning to use this to take pictures in our exposure trip last Sunday. The photos that I was supposed to capture on that day will be needed in writing my reaction paper for that activity. However, I have tried many ways to turn it on but that never happened. It only keeps on hanging. I discovered another problem when I am trying to adjust the volume of my phone in order to save battery life. When I tried to press the volume button on the side, it started working properly but suddenly got stucked and I was unable to use it since then. You can imagine how disappointed I was to experience this.
When I tried to contact you by phone yesterday, no one could offer me any sensible answer. I regret to inform you that your after-sales service was below my expectations.
Therefore, I insist on getting a full refund of what I had paid from your store.
I believe this matter deserves your urgent attention.
Yours faithfully,
Sheila
Attribute Value Ideal
Score: 7.0 out of 9
Category: Good Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 13 10
No. of Words: 198 200
No. of Characters: 862 1000
No. of Different Words: 126 100
Fourth Root of Number of Words: 3.751 4.0
Average Word Length: 4.354 4.6
Word Length SD: 2.5 2.4
No. of Words greater than 5 chars: 58 60
No. of Words greater than 6 chars: 39 50
No. of Words greater than 7 chars: 22 40
No. of Words greater than 8 chars: 10 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 15.231 21.0
Sentence Length SD: 6.191 7.5
Use of Discourse Markers (%): 0.308 0.12
Sentence-Text Coherence: 0.406 0.35
Sentence-Para Coherence: 0.609 0.50
Sentence-Sentence Coherence: 0.163 0.07
Number of Paragraphs: 5 4