You should spend about 20 minutes on this task.
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You should write at least 150 words.
The pie charts illustrate survey outcome of customer service of Parkland hotel of 100 visitors in two different years namely 2005 and 2010.
Overall, there was significant improvement of customer service noticed from the survey in the later year. The most dramatic change was in the category of Excellency showed remarkable growth in last year which obviously had an inverse relationship with very poor performance in both the year mentioned. However, the other two points of questionnaire (good and satisfactory) shared over half of the contributions.
Given close look at the data it can be seen that, the drastic change in visitors comment was in the category of excellent, which was raised 23% from 2005's survey. In contrast, very poor service showed an opposite trend and this figure dropped down to about one-fourth in 2010. Likewise, the guests of Parkway hotel rated the poor service similarly decreasing from 21% in 2005 to 12% in 2010.
On the other hand, the other two areas occupied the majority of people's opinion, which comprised almost close to 60%. In 2005, 45% people rated the service satisfactory compared to only 17% in last year. Conversely, a little less than threefold increased in comment was observed in the rest category (good) in the questionnaire.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
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Grammar and spelling errors:
Line 8, column 328, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...est category good in the questionnaire.
^^^^^^^
Transition Words or Phrases used:
but, conversely, however, if, likewise, look, similarly, in contrast, on the other hand
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 6.0 7.0 86% => OK
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 4.0 3.15609756098 127% => OK
Pronoun: 3.0 5.60731707317 54% => OK
Preposition: 40.0 33.7804878049 118% => OK
Nominalization: 4.0 3.97073170732 101% => OK
Performance on vocabulary words:
No of characters: 1078.0 965.302439024 112% => OK
No of words: 209.0 196.424390244 106% => OK
Chars per words: 5.15789473684 4.92477711251 105% => OK
Fourth root words length: 3.80221413058 3.73543355544 102% => OK
Word Length SD: 2.74596131882 2.65546596893 103% => OK
Unique words: 123.0 106.607317073 115% => OK
Unique words percentage: 0.588516746411 0.547539520022 107% => OK
syllable_count: 319.5 283.868780488 113% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 0.0 1.53170731707 0% => OK
Article: 7.0 4.33902439024 161% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 10.0 8.94146341463 112% => OK
Sentence length: 20.0 22.4926829268 89% => OK
Sentence length SD: 30.1975164542 43.030603864 70% => OK
Chars per sentence: 107.8 112.824112599 96% => OK
Words per sentence: 20.9 22.9334400587 91% => OK
Discourse Markers: 8.7 5.23603664747 166% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 7.0 3.70975609756 189% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.261715912538 0.215688989381 121% => OK
Sentence topic coherence: 0.0979688505606 0.103423049105 95% => OK
Sentence topic coherence SD: 0.067699467171 0.0843802449381 80% => OK
Paragraph topic coherence: 0.15866402566 0.15604864568 102% => OK
Paragraph topic coherence SD: 0.0614247989856 0.0819641961636 75% => OK
Essay readability:
automated_readability_index: 13.3 13.2329268293 101% => OK
flesch_reading_ease: 59.64 61.2550243902 97% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 9.9 10.3012195122 96% => OK
coleman_liau_index: 12.65 11.4140731707 111% => OK
dale_chall_readability_score: 8.63 8.06136585366 107% => OK
difficult_words: 53.0 40.7170731707 130% => OK
linsear_write_formula: 11.5 11.4329268293 101% => OK
gunning_fog: 10.0 10.9970731707 91% => OK
text_standard: 10.0 11.0658536585 90% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.