When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer?
Upon the question would you like to complain in person or writing, different people have different opinions based on their emotions, educations, cultures, etc. From my point of view, each option has its own advantages and disadvantages. But I think the benefits of complaining in writing outweigh the benefits of other option. In the following paragraphs, I will try to explain my position more clearly.
First and foremost, writing and sending mail is a more convenient way. For example, I live in a small town far from Tehran. Most companies and corporations are located in capital. So that, if I want to complain about a product in person, I have to travel to another city. Having a trip has its own difficulties such as extra costs, tiredness and so forth. Furthermore, most managers and bosses are busy and they do not have enough time to meet people. But they usually read letters or hire persons who read mails and respond to them.
In the second place, it is possible to forget something in a personal meeting. For instance, I purchased a laptop computer last year but it did not work properly. Instead of complaining in writing, I preferred to go to Tehran and meet the head of the company. When I visited him, I complained about the poor service but I completely forget to talk about the weaknesses of the computer. Additionally, I could not control my feeling and became angry. In my opinion, writing a letter does not have these problems and people can complain about a low-quality product or poor service easily.
Finally, it is important to bear in mind that I can use the letter as a proof in necessary cases.
Taking all the aforementioned arguments into account, it can be concluded that complaining in writing is an easy way to inform managers about their products. It has lots of advantages which I outlined above.
Transition Words or Phrases used:
but, finally, first, furthermore, if, second, so, for example, for instance, i think, such as, in my opinion, in the second place
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 15.1003584229 46% => More to be verbs wanted.
Auxiliary verbs: 6.0 9.8082437276 61% => OK
Conjunction : 18.0 13.8261648746 130% => OK
Relative clauses : 6.0 11.0286738351 54% => More relative clauses wanted.
Pronoun: 35.0 43.0788530466 81% => OK
Preposition: 45.0 52.1666666667 86% => OK
Nominalization: 3.0 8.0752688172 37% => More nominalization wanted.
Performance on vocabulary words:
No of characters: 1524.0 1977.66487455 77% => OK
No of words: 318.0 407.700716846 78% => More content wanted.
Chars per words: 4.79245283019 4.8611393121 99% => OK
Fourth root words length: 4.22286093782 4.48103885553 94% => OK
Word Length SD: 2.81777150256 2.67179642975 105% => OK
Unique words: 186.0 212.727598566 87% => OK
Unique words percentage: 0.584905660377 0.524837075471 111% => OK
syllable_count: 477.9 618.680645161 77% => OK
avg_syllables_per_word: 1.5 1.51630824373 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 11.0 9.59856630824 115% => OK
Interrogative: 1.0 0.994623655914 101% => OK
Article: 0.0 3.08781362007 0% => OK
Subordination: 3.0 3.51792114695 85% => OK
Conjunction: 2.0 1.86738351254 107% => OK
Preposition: 6.0 4.94265232975 121% => OK
Performance on sentences:
How many sentences: 20.0 20.6003584229 97% => OK
Sentence length: 15.0 20.1344086022 74% => OK
Sentence length SD: 30.7790513174 48.9658058833 63% => OK
Chars per sentence: 76.2 100.406767564 76% => OK
Words per sentence: 15.9 20.6045352989 77% => OK
Discourse Markers: 6.45 5.45110844103 118% => OK
Paragraphs: 5.0 4.53405017921 110% => OK
Language errors: 0.0 5.5376344086 0% => OK
Sentences with positive sentiment : 4.0 11.8709677419 34% => More positive sentences wanted.
Sentences with negative sentiment : 9.0 3.85842293907 233% => Less negative sentences wanted.
Sentences with neutral sentiment: 7.0 4.88709677419 143% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.327325718318 0.236089414692 139% => OK
Sentence topic coherence: 0.072687460777 0.076458572812 95% => OK
Sentence topic coherence SD: 0.0824275461503 0.0737576698707 112% => OK
Paragraph topic coherence: 0.141008003975 0.150856017488 93% => OK
Paragraph topic coherence SD: 0.09361637046 0.0645574589148 145% => OK
Essay readability:
automated_readability_index: 9.1 11.7677419355 77% => Automated_readability_index is low.
flesch_reading_ease: 64.71 58.1214874552 111% => OK
smog_index: 3.1 6.10430107527 51% => Smog_index is low.
flesch_kincaid_grade: 8.0 10.1575268817 79% => OK
coleman_liau_index: 10.21 10.9000537634 94% => OK
dale_chall_readability_score: 8.25 8.01818996416 103% => OK
difficult_words: 78.0 86.8835125448 90% => OK
linsear_write_formula: 5.5 10.002688172 55% => Linsear_write_formula is low.
gunning_fog: 8.0 10.0537634409 80% => OK
text_standard: 8.0 10.247311828 78% => OK
What are above readability scores?
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Rates: 60.0 out of 100
Scores by essay e-grader: 18.0 Out of 30
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.