The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999,2000, and 2007.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The chart and table illustrate how much passengers satisfied with the services provided by a US airline from 1999 to 2007.
It is obvious that the majority of customers were happy using its services, and they felt most content with staff's politeness.
During 9 years, the level of contentment with this airline was fairly high, increasing from 65% to 72%. By contrast, the level of dissatisfaction saw an opposite trend to decrease to 24% by 2007.
With regard to the table, passengers felt most satisfied with the courtesy of flight attendants and check-in/gate agents whose figures for pleasure rose steadily to 92 and 88% respectively. In comparison, a smaller percentage of travelers (79%) felt the same with schedules. However, the fastest pace was recorded in the satisfaction with ticket prices which surged by 20% despite receiving quite low proportion (60%). By contrast, seats were considered the least satisfying when there were only about under a half of the passengers gave positive comments.
Grammar and spelling errors:
Line 1, column 36, Rule ID: MUCH_COUNTABLE[1]
Message: Use 'many' with countable nouns.
Suggestion: many
The chart and table illustrate how much passengers satisfied with the services ...
^^^^
Transition Words or Phrases used:
however, so, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 6.0 7.0 86% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 4.0 6.8 59% => More conjunction wanted.
Relative clauses : 4.0 3.15609756098 127% => OK
Pronoun: 6.0 5.60731707317 107% => OK
Preposition: 34.0 33.7804878049 101% => OK
Nominalization: 4.0 3.97073170732 101% => OK
Performance on vocabulary words:
No of characters: 845.0 965.302439024 88% => OK
No of words: 162.0 196.424390244 82% => More content wanted.
Chars per words: 5.21604938272 4.92477711251 106% => OK
Fourth root words length: 3.56762134501 3.73543355544 96% => OK
Word Length SD: 2.90221286369 2.65546596893 109% => OK
Unique words: 111.0 106.607317073 104% => OK
Unique words percentage: 0.685185185185 0.547539520022 125% => OK
syllable_count: 247.5 283.868780488 87% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 5.0 4.33902439024 115% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 5.0 3.36585365854 149% => OK
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 20.0 22.4926829268 89% => OK
Sentence length SD: 31.592869053 43.030603864 73% => OK
Chars per sentence: 105.625 112.824112599 94% => OK
Words per sentence: 20.25 22.9334400587 88% => OK
Discourse Markers: 3.375 5.23603664747 64% => OK
Paragraphs: 5.0 3.83414634146 130% => Less paragraphs wanted.
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.18309940855 0.215688989381 85% => OK
Sentence topic coherence: 0.0788242265343 0.103423049105 76% => OK
Sentence topic coherence SD: 0.0614437709141 0.0843802449381 73% => OK
Paragraph topic coherence: 0.0960687138341 0.15604864568 62% => OK
Paragraph topic coherence SD: 0.0727101634899 0.0819641961636 89% => OK
Essay readability:
automated_readability_index: 13.3 13.2329268293 101% => OK
flesch_reading_ease: 59.64 61.2550243902 97% => OK
smog_index: 3.1 6.51609756098 48% => Smog_index is low.
flesch_kincaid_grade: 9.9 10.3012195122 96% => OK
coleman_liau_index: 13.0 11.4140731707 114% => OK
dale_chall_readability_score: 9.31 8.06136585366 115% => OK
difficult_words: 48.0 40.7170731707 118% => OK
linsear_write_formula: 10.5 11.4329268293 92% => OK
gunning_fog: 10.0 10.9970731707 91% => OK
text_standard: 10.0 11.0658536585 90% => OK
What are above readability scores?
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Maximum four paragraphs wanted.
Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.