The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The given charts illustrate how 100 travellers rated the customer service of the Partway Hotel in two years 2005 and 2010 by a same questionnaire.
Overall, to compare two years, the customer service of this hotel in 2010 was better than the one in 2005. The proportion of people rating excellent and good in 2005 was the lowest, but the one in 2010 is the highest.
To be specific, while the percentage of the people rating excellent in the questionnaire in 2005 was 5 percent, the account for the tourists rating the same option in the questionnaire in 2010 was 25%. Moreover, the proportion of the “good” option which was rated by people travel the hotel was 14 percent in 2005. However, the figure for the option rated by travellers was a significant rise in 2010 at 39%.
Although the “satisfactory” option in the questionnaire which was significantly rated in 2005 (at 45%), moreover, the one rocketted to 17% in 2010. Besides, the proportion of the tourists rating the “poor” option and the “very poor” option took approximately one third in 2005 with 21% at the “poor” and 15% at the another. However, in 2010, it took about 15 percent with 12% at the “poor” and 4% at the another.
Transition Words or Phrases used:
besides, but, however, if, moreover, third, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 10.0 7.0 143% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 6.0 6.8 88% => OK
Relative clauses : 2.0 3.15609756098 63% => OK
Pronoun: 2.0 5.60731707317 36% => OK
Preposition: 37.0 33.7804878049 110% => OK
Nominalization: 3.0 3.97073170732 76% => OK
Performance on vocabulary words:
No of characters: 1007.0 965.302439024 104% => OK
No of words: 210.0 196.424390244 107% => OK
Chars per words: 4.79523809524 4.92477711251 97% => OK
Fourth root words length: 3.80675409584 3.73543355544 102% => OK
Word Length SD: 2.93631959928 2.65546596893 111% => OK
Unique words: 90.0 106.607317073 84% => More unique words wanted.
Unique words percentage: 0.428571428571 0.547539520022 78% => More unique words wanted or less content wanted.
syllable_count: 276.3 283.868780488 97% => OK
avg_syllables_per_word: 1.3 1.45097560976 90% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 8.0 4.33902439024 184% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 9.0 8.94146341463 101% => OK
Sentence length: 23.0 22.4926829268 102% => OK
Sentence length SD: 37.7005747083 43.030603864 88% => OK
Chars per sentence: 111.888888889 112.824112599 99% => OK
Words per sentence: 23.3333333333 22.9334400587 102% => OK
Discourse Markers: 5.44444444444 5.23603664747 104% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 4.0 3.70975609756 108% => OK
Sentences with negative sentiment : 0.0 1.13902439024 0% => More negative sentences wanted.
Sentences with neutral sentiment: 5.0 4.09268292683 122% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.308905502043 0.215688989381 143% => OK
Sentence topic coherence: 0.161155777886 0.103423049105 156% => OK
Sentence topic coherence SD: 0.111159978164 0.0843802449381 132% => OK
Paragraph topic coherence: 0.238789585734 0.15604864568 153% => OK
Paragraph topic coherence SD: 0.113042024256 0.0819641961636 138% => OK
Essay readability:
automated_readability_index: 12.8 13.2329268293 97% => OK
flesch_reading_ease: 73.51 61.2550243902 120% => OK
smog_index: 3.1 6.51609756098 48% => Smog_index is low.
flesch_kincaid_grade: 8.7 10.3012195122 84% => OK
coleman_liau_index: 10.86 11.4140731707 95% => OK
dale_chall_readability_score: 7.18 8.06136585366 89% => OK
difficult_words: 32.0 40.7170731707 79% => More difficult words wanted.
linsear_write_formula: 12.5 11.4329268293 109% => OK
gunning_fog: 11.2 10.9970731707 102% => OK
text_standard: 13.0 11.0658536585 117% => OK
What are above readability scores?
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Rates: 67.4157303371 out of 100
Scores by essay e-grader: 6.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.