The charts below show the results of a questionnaire that asked
visitors to the Parkway Hotel how they rated the hotel's customer
service. The same questionnaire was given to 100 guests in the
years 2005 and 2010.
The given pie charts compare the statistical survey done in the context of customer service experience as rated by 100 visitors to the Parkway hotel for two different years 2005 and 2010.
Looking from the overall perspective, it is readily apparent that during the earlier period, the majority of the visitors were simply satisfied with the customer services, while most of the people voted under the good service section over time.
According to the given illustration, to begin with, those in support of a satisfactory remark accounted for 45% as compared to 17% in 2010. Moreover, whilst only 14% of the visitors voted the service as a good one in the past, nearly 2 in every 5 visitors termed it as good after 5 years period.
Also, whereas just 4% of the guests selected the service as very poor, the same was about 11% higher in 2005. Furthermore, of the total visitors, those who remarked the service as poor were nearly 9% less during the current year(21% down to 12%). Finally, the least proportion of only 5% of guests spoke in favor of excellency, in contrast, nearly 3 out of 10 visitors ranked for the excellent services in 2010.
Transition Words or Phrases used:
also, finally, furthermore, if, look, moreover, so, whereas, while, in contrast, to begin with
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 7.0 57% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 1.0 6.8 15% => More conjunction wanted.
Relative clauses : 2.0 3.15609756098 63% => OK
Pronoun: 5.0 5.60731707317 89% => OK
Preposition: 37.0 33.7804878049 110% => OK
Nominalization: 4.0 3.97073170732 101% => OK
Performance on vocabulary words:
No of characters: 952.0 965.302439024 99% => OK
No of words: 199.0 196.424390244 101% => OK
Chars per words: 4.78391959799 4.92477711251 97% => OK
Fourth root words length: 3.75589349951 3.73543355544 101% => OK
Word Length SD: 2.55570992898 2.65546596893 96% => OK
Unique words: 122.0 106.607317073 114% => OK
Unique words percentage: 0.613065326633 0.547539520022 112% => OK
syllable_count: 285.3 283.868780488 101% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 1.53170731707 196% => OK
Article: 4.0 4.33902439024 92% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 4.0 3.36585365854 119% => OK
Performance on sentences:
How many sentences: 7.0 8.94146341463 78% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 28.0 22.4926829268 124% => The Avg. Sentence Length is relatively long.
Sentence length SD: 40.573440594 43.030603864 94% => OK
Chars per sentence: 136.0 112.824112599 121% => OK
Words per sentence: 28.4285714286 22.9334400587 124% => OK
Discourse Markers: 13.4285714286 5.23603664747 256% => Less transition words/phrases wanted.
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 4.0 3.70975609756 108% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.27162674473 0.215688989381 126% => OK
Sentence topic coherence: 0.11906429252 0.103423049105 115% => OK
Sentence topic coherence SD: 0.105583849674 0.0843802449381 125% => OK
Paragraph topic coherence: 0.166897404649 0.15604864568 107% => OK
Paragraph topic coherence SD: 0.116391277597 0.0819641961636 142% => OK
Essay readability:
automated_readability_index: 15.3 13.2329268293 116% => OK
flesch_reading_ease: 59.98 61.2550243902 98% => OK
smog_index: 3.1 6.51609756098 48% => Smog_index is low.
flesch_kincaid_grade: 11.8 10.3012195122 115% => OK
coleman_liau_index: 10.74 11.4140731707 94% => OK
dale_chall_readability_score: 8.6 8.06136585366 107% => OK
difficult_words: 45.0 40.7170731707 111% => OK
linsear_write_formula: 13.5 11.4329268293 118% => OK
gunning_fog: 13.2 10.9970731707 120% => OK
text_standard: 14.0 11.0658536585 127% => OK
What are above readability scores?
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Rates: 89.8876404494 out of 100
Scores by essay e-grader: 8.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.