The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel s customer service The same questionnaire was given to 100 guests in the years 2005 and 2010 Summarise the information by selecting and

The given graph illustrates the result of questionnaire for Parkway hotel customer service given by visitors over a period of 5 years from 2005 to 2010.

In 2005, the service was satisfactory accepted in massive; however, in 2010, the rating went up and stand as good.
As per the illustration, in a heavy weight went to a satisfactory rate with 45 % and got the excellency by only 5% people. In spite of that, in 2010, the service got improved and comes out as good with 39 % acceptance rate and 4 % of civilians gives very poor rating to the hotel.
In the year 2005, 21 % people gave the poor rating; despite, it got reduce in 2010 and stand at 12 %. Excellent never come out in huge number which was 5 % in 2005 and had increased in 2010 and stand out at 28%.
Overall the rating went up as per given data.