The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The presented pie charts illustrates the outcome of questionnaire that was asked to the 100 visitors of the Parkway Hotel to get ratings on to the hotel's customer service, in the years 2005 and 2010.
Overall there were five categories of ratings, ranging from very poor to excellent. Excellent and good ratings had shown a drastic increment percentagewise, whereas, the ratings like poor and very poor had reduced significantly over the 5 years of time.
In 2005, customers were not that happy with service, as only 5% of them had marked excellent in questionnnaire, but this rating showed a drastic change in 2010, as it jumped just above the quater to 28%. In contrast to this, good rating had also experienced a similar trend, as it jumped from only 14% in 2005 to a whooping percentage of 38% in 2010, more than one-third of all visitors.
As the hotel managed to increase the quality of its customer service over the five years of time, thus, the percentage of the ratings like very poor and poor decreased significantly. It was about 15% and 21% back in the year 2005, but in 2010 it got reduced to just 4% and 12% respectively. With respect to this, satisfactory rating had also been decreased over time, from 45% to 17%.
Grammar and spelling errors:
Line 1, column 148, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'hotels'' or 'hotel's'?
Suggestion: hotels'; hotel's
... Parkway Hotel to get ratings on to the hotels customer service, in the years 2005 and...
^^^^^^
Transition Words or Phrases used:
also, but, if, so, third, thus, whereas, in contrast, in contrast to, with respect to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.0 71% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 8.0 6.8 118% => OK
Relative clauses : 2.0 3.15609756098 63% => OK
Pronoun: 11.0 5.60731707317 196% => Less pronouns wanted
Preposition: 43.0 33.7804878049 127% => OK
Nominalization: 1.0 3.97073170732 25% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1023.0 965.302439024 106% => OK
No of words: 216.0 196.424390244 110% => OK
Chars per words: 4.73611111111 4.92477711251 96% => OK
Fourth root words length: 3.83365862548 3.73543355544 103% => OK
Word Length SD: 2.76465650982 2.65546596893 104% => OK
Unique words: 115.0 106.607317073 108% => OK
Unique words percentage: 0.532407407407 0.547539520022 97% => OK
syllable_count: 303.3 283.868780488 107% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 3.0 4.33902439024 69% => OK
Subordination: 4.0 1.07073170732 374% => Less adverbial clause wanted.
Conjunction: 2.0 0.482926829268 414% => Less conjunction wanted as sentence beginning.
Preposition: 5.0 3.36585365854 149% => OK
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 27.0 22.4926829268 120% => The Avg. Sentence Length is relatively long.
Sentence length SD: 46.402956533 43.030603864 108% => OK
Chars per sentence: 127.875 112.824112599 113% => OK
Words per sentence: 27.0 22.9334400587 118% => OK
Discourse Markers: 10.625 5.23603664747 203% => Less transition words/phrases wanted.
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.262935236578 0.215688989381 122% => OK
Sentence topic coherence: 0.122982293438 0.103423049105 119% => OK
Sentence topic coherence SD: 0.146012574559 0.0843802449381 173% => OK
Paragraph topic coherence: 0.198177883446 0.15604864568 127% => OK
Paragraph topic coherence SD: 0.174456865737 0.0819641961636 213% => More connections among paragraphs wanted.
Essay readability:
automated_readability_index: 14.4 13.2329268293 109% => OK
flesch_reading_ease: 60.99 61.2550243902 100% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 11.5 10.3012195122 112% => OK
coleman_liau_index: 10.51 11.4140731707 92% => OK
dale_chall_readability_score: 8.27 8.06136585366 103% => OK
difficult_words: 45.0 40.7170731707 111% => OK
linsear_write_formula: 13.5 11.4329268293 118% => OK
gunning_fog: 12.8 10.9970731707 116% => OK
text_standard: 9.0 11.0658536585 81% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.