Questions 12-22 are based on the following
passage.
Transforming the American West Through Food and Hospitality
Just as travelers taking road trips today may need to take a break for food at a rest area along the highway, settlers traversing the American West by train in the mid-1800s often found Q12 themselves in need of refreshment. However, food available on rail lines was generally of terrible quality. Q13 Despite having worked for railroad companies, Fred Harvey, an English-born Q14 entrepreneur. He decided to open his own restaurant business to serve rail customers. Beginning in the 1870s, he opened dozens of restaurants in rail stations and dining cars. These Harvey Houses, which constituted the first restaurant chain in the United States, Q15 was unique for its high standards of service and quality. The menu was modeled after those of fine restaurants, so the food was leagues beyond the Q16 sinister fare travelers were accustomed to receiving in transit. His restaurants were immediately successful, but Harvey was not content to follow conventional business practices. Q17 Although women did not traditionally work in restaurants in the nineteenth century, Harvey decided to try employing women as waitstaff. In 1883, he placed an advertisement seeking educated, well-mannered, articulate young women between the ages of 18 and 30. Q18 Response to the advertisement was overwhelming, even tremendous, and Harvey soon replaced the male servers at his restaurants with women. Those who were hired as “Harvey Girls” joined an elite group of workers, who were expected to complete a 30-day training program and follow a strict code of rules for conduct and curfews. In the workplace, the women donned identical black-and-white uniforms and carried out their duties with precision. Not only were such regulations meant to ensure the efficiency of the business and the safety of the workers, Q19 but also helped to raise people’s generally low opinion of the restaurant industry. In return for the servers’ work, the position paid quite well for the time: $17.50 a month, plus tips, meals, room and board, laundry service, and travel expenses. Q20 For as long as Harvey Houses served rail travelers through the mid-twentieth century, working there was a steady and lucrative position for women. Living independently and demonstrating an intense work Q21 ethic; the Harvey Girls became known as a transformative force in the American Q22 West. Advancing the roles of women in the restaurant industry and the American workforce as a whole, the Harvey Girls raised the standards for restaurants and blazed a trail in the fast-changing landscape of the western territories.