The charts below sow the results of a questionaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionaire was given to 100 guests in the years 2005 and 2010
The pie charts illustrates the assessment of customer about Parkway Hotel's service in 2005 and 2010
Overall, It is clear that while there was an upward trend in the customer satisfaction, the opposite was true for the negative feedback. Also, most customer rated the hotel's service was satisfactory in 2005 whereas the rating in 2010 was good.
Looking at positive responses first, only 5% of the visitors rated the hotel's customer service was excellent in 2005, but this figure rose significantly to 28% in 2010. Furthermore while only 14% of guests described the service as good in 2005, almost 3 times as many people gave this rating 5 years later.
In term of negative responses, the proportion of visitors considering the hotel's service to be poor fell from 21% in 2005 in only 12% in 2010. Similarly, the percentage of people who thought customer service was very poor dropped from 15% to only 4% over the period of 5 years. Finally, a decrease in the number of "satisfactory" ratings in 2010 reflects the fact that more people gave positive feedback to the survey in that year.
Grammar and spelling errors:
Line 3, column 73, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'hotels'' or 'hotel's'?
Suggestion: hotels'; hotel's
...irst, only 5% of the visitors rated the hotels customer service was excellent in 2005,...
^^^^^^
Line 3, column 170, Rule ID: SENT_START_CONJUNCTIVE_LINKING_ADVERB_COMMA[1]
Message: Did you forget a comma after a conjunctive/linking adverb?
Suggestion: Furthermore,
...gure rose significantly to 28% in 2010. Furthermore while only 14% of guests described the ...
^^^^^^^^^^^
Transition Words or Phrases used:
also, but, finally, first, furthermore, if, look, similarly, so, whereas, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 8.0 7.0 114% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 2.0 6.8 29% => More conjunction wanted.
Relative clauses : 4.0 3.15609756098 127% => OK
Pronoun: 6.0 5.60731707317 107% => OK
Preposition: 33.0 33.7804878049 98% => OK
Nominalization: 3.0 3.97073170732 76% => OK
Performance on vocabulary words:
No of characters: 913.0 965.302439024 95% => OK
No of words: 186.0 196.424390244 95% => More content wanted.
Chars per words: 4.90860215054 4.92477711251 100% => OK
Fourth root words length: 3.69299088775 3.73543355544 99% => OK
Word Length SD: 2.92941690589 2.65546596893 110% => OK
Unique words: 105.0 106.607317073 98% => OK
Unique words percentage: 0.564516129032 0.547539520022 103% => OK
syllable_count: 271.8 283.868780488 96% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 5.0 4.33902439024 115% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 3.36585365854 30% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 7.0 8.94146341463 78% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 26.0 22.4926829268 116% => OK
Sentence length SD: 38.6480720009 43.030603864 90% => OK
Chars per sentence: 130.428571429 112.824112599 116% => OK
Words per sentence: 26.5714285714 22.9334400587 116% => OK
Discourse Markers: 11.2857142857 5.23603664747 216% => Less transition words/phrases wanted.
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 2.0 1.69756097561 118% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.282433402535 0.215688989381 131% => OK
Sentence topic coherence: 0.146227058059 0.103423049105 141% => OK
Sentence topic coherence SD: 0.0755313447641 0.0843802449381 90% => OK
Paragraph topic coherence: 0.200921673637 0.15604864568 129% => OK
Paragraph topic coherence SD: 0.0425952937452 0.0819641961636 52% => OK
Essay readability:
automated_readability_index: 15.0 13.2329268293 113% => OK
flesch_reading_ease: 53.55 61.2550243902 87% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 12.3 10.3012195122 119% => OK
coleman_liau_index: 11.49 11.4140731707 101% => OK
dale_chall_readability_score: 8.15 8.06136585366 101% => OK
difficult_words: 38.0 40.7170731707 93% => OK
linsear_write_formula: 13.5 11.4329268293 118% => OK
gunning_fog: 12.4 10.9970731707 113% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?
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Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.