There have been several complaints about the reception area. Your manager has asked you to suggest how to improve reception area.
Write a letter to your manager. In your letter
Describe the complaints that have been made
Say why the reception area is important
Suggest how the reception area could be improved
For your information, I am writing today to elucidate, that is, to explain clearly the findings of my investigation about the rise in complaints on our reception.
Findings: the receptionists were not able to deal with higher volumes of telephone calls as they were pre-occupied with customers, visitors were asking too many questions which consumed our time and lack of seating arrangement for all of them which upset them more due to their prolonged standing sometimes.
This help desk operates 24/7 and plays a pivotal role, meaning, it helps in guiding the customers to the right department and floors as we work in a multi storied building. Without this, our sales might drop as customers are impatient and tired to walk in our business center by their own to find the right person to meet.
I have a nostrum, which means, I am advising you to train them to do multi tasking; but, they are reluctant to stay back after their working hours for training. So, I suggest we pay for the extra hours to motivate them to stay back for the mentoring sessions. Finally, move this counter to the lounge area where there is adequate seating availability for everyone.
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Transition Words or Phrases used:
but, finally, so
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.48453608247 94% => OK
Auxiliary verbs: 1.0 4.92783505155 20% => OK
Conjunction : 4.0 5.05154639175 79% => OK
Relative clauses : 5.0 3.03092783505 165% => OK
Pronoun: 27.0 32.9175257732 82% => OK
Preposition: 29.0 26.3917525773 110% => OK
Nominalization: 5.0 3.85567010309 130% => OK
Performance on vocabulary words:
No of characters: 1021.0 937.175257732 109% => OK
No of words: 204.0 206.0 99% => OK
Chars per words: 5.00490196078 4.54256449028 110% => OK
Fourth root words length: 3.77926670891 3.78020617076 100% => OK
Word Length SD: 2.69256455505 2.54303337028 106% => OK
Unique words: 137.0 127.690721649 107% => OK
Unique words percentage: 0.671568627451 0.622605031667 108% => OK
syllable_count: 302.4 290.88556701 104% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 9.13402061856 99% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 0.0 1.83505154639 0% => More adverbial clause wanted.
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 2.0 1.44329896907 139% => OK
Performance on sentences:
How many sentences: 7.0 12.6804123711 55% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 29.0 16.3608247423 177% => The Avg. Sentence Length is relatively long.
Sentence length SD: 77.382875205 44.8134815571 173% => OK
Chars per sentence: 145.857142857 76.5299724578 191% => OK
Words per sentence: 29.1428571429 16.8248392259 173% => OK
Discourse Markers: 2.28571428571 4.34317383033 53% => More transition words/phrases wanted.
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 5.0 7.41237113402 67% => OK
Sentences with negative sentiment : 3.0 1.49484536082 201% => Less negative sentences wanted.
Sentences with neutral sentiment: 0.0 3.94845360825 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.0768161872299 0.216113520407 36% => OK
Sentence topic coherence: 0.0322626693966 0.0766984524023 42% => OK
Sentence topic coherence SD: 0.0404723779454 0.0603063233224 67% => OK
Paragraph topic coherence: 0.0454686015523 0.12726935374 36% => OK
Paragraph topic coherence SD: 0.0438872014934 0.0580467560999 76% => OK
automated_readability_index: 16.7 8.37731958763 199% => OK
flesch_reading_ease: 50.5 70.7449484536 71% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 13.4 7.45979381443 180% => OK
coleman_liau_index: 12.31 8.71597938144 141% => OK
dale_chall_readability_score: 9.18 7.59969072165 121% => OK
difficult_words: 53.0 41.2886597938 128% => OK
linsear_write_formula: 19.0 8.62886597938 220% => Linsear_write_formula is high.
gunning_fog: 13.6 8.54432989691 159% => OK
text_standard: 14.0 8.15463917526 172% => OK
What are above readability scores?
Rates: 87.0786516854 out of 100
Scores by essay e-grader: 7.75 Out of 9
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.