Dear Sir,
I had received your letter and came to know about how terrible your last experience was with our establishment, hence, writing this letter as an apology for all that.
Actually, after receiving your letter I immediately made an investigation team to share all the facts about the service boy. It was really shocking to know that this boy had shown such an improper behaviour with other guests too. This negative remark on our quality of service is never expected and I felt sheer shameful for all the inconvenience you had experienced.
Initially, I asked the waiter to resign from his duties. However, I came to know from his sister that his mother was not well, due to which he was super stressed and did all this unintentionally. All this stopped me for terminating him, but, as a lesson I had shifted him to cleaning department.
I hope you will understand the situation and accept this apology from our side. We believe, your feedback played an indispensable role to take a prompt action, as of which we had saved other customers from all this. Hence, we would like to offer you a meal pass for 4, absolutely free.
I believe you would love to visit again and give us a chance to make your time memorable.
Thanking You,
Smith Clark.
Transition Words or Phrases used:
actually, but, hence, however, if, really, so, well
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.48453608247 67% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 5.0 5.05154639175 99% => OK
Relative clauses : 5.0 3.03092783505 165% => OK
Pronoun: 43.0 32.9175257732 131% => Less pronouns wanted
Preposition: 24.0 26.3917525773 91% => OK
Nominalization: 6.0 3.85567010309 156% => OK
Performance on vocabulary words:
No of characters: 1049.0 937.175257732 112% => OK
No of words: 221.0 206.0 107% => OK
Chars per words: 4.74660633484 4.54256449028 104% => OK
Fourth root words length: 3.85565412703 3.78020617076 102% => OK
Word Length SD: 2.68528305226 2.54303337028 106% => OK
Unique words: 137.0 127.690721649 107% => OK
Unique words percentage: 0.619909502262 0.622605031667 100% => OK
syllable_count: 321.3 290.88556701 110% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 10.0 9.13402061856 109% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 3.0 1.83505154639 163% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 12.0 12.6804123711 95% => OK
Sentence length: 18.0 16.3608247423 110% => OK
Sentence length SD: 40.3650013419 44.8134815571 90% => OK
Chars per sentence: 87.4166666667 76.5299724578 114% => OK
Words per sentence: 18.4166666667 16.8248392259 109% => OK
Discourse Markers: 4.25 4.34317383033 98% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 6.0 7.41237113402 81% => OK
Sentences with negative sentiment : 5.0 1.49484536082 334% => Less negative sentences wanted.
Sentences with neutral sentiment: 1.0 3.94845360825 25% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.237922322429 0.216113520407 110% => OK
Sentence topic coherence: 0.0877384497475 0.0766984524023 114% => OK
Sentence topic coherence SD: 0.0765503300224 0.0603063233224 127% => OK
Paragraph topic coherence: 0.141422410429 0.12726935374 111% => OK
Paragraph topic coherence SD: 0.0900912577382 0.0580467560999 155% => OK
Essay readability:
automated_readability_index: 10.2 8.37731958763 122% => OK
flesch_reading_ease: 61.67 70.7449484536 87% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 9.1 7.45979381443 122% => OK
coleman_liau_index: 10.27 8.71597938144 118% => OK
dale_chall_readability_score: 7.53 7.59969072165 99% => OK
difficult_words: 42.0 41.2886597938 102% => OK
linsear_write_formula: 11.5 8.62886597938 133% => OK
gunning_fog: 9.2 8.54432989691 108% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
---------------------
Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.