The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007.
The charts contain data how people feel about the services provided by the US airlines in three different years. The noticeable feature of this chart is the gratification of individuals in 2007 with the airline services.
At a fleeting glance, it is clearly observed that almost two-third proportion of individuals were happy in 1999 with the working while only one-third was not glad. However, in the subsequent year, satisfaction level surged by 4% and dissatisfaction count dropped by 3%. In 2007, almost 7 out of 10 people were delighted by the facilities of airlines.
It is also interesting to note that politeness manifested by the flight attendants soared by 2% in the given time periods whereas it slumped in the case of gate agents. Moving further, travelers were overjoyed with the ticket rates as well as the schedules. Not just this, individuals were staunchly disappointed by the seat's comfort level in 1999 and 2000.
To sum up, the behavior of flight attendants was highly incomparable, on the other end, seating arrangement needed improvement.
Transition Words or Phrases used:
also, however, if, so, third, well, whereas, while, as well as, to sum up
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 9.0 7.0 129% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 2.0 6.8 29% => More conjunction wanted.
Relative clauses : 2.0 3.15609756098 63% => OK
Pronoun: 8.0 5.60731707317 143% => OK
Preposition: 31.0 33.7804878049 92% => OK
Nominalization: 6.0 3.97073170732 151% => OK
Performance on vocabulary words:
No of characters: 897.0 965.302439024 93% => OK
No of words: 173.0 196.424390244 88% => OK
Chars per words: 5.18497109827 4.92477711251 105% => OK
Fourth root words length: 3.62669911048 3.73543355544 97% => OK
Word Length SD: 3.01219857223 2.65546596893 113% => OK
Unique words: 115.0 106.607317073 108% => OK
Unique words percentage: 0.664739884393 0.547539520022 121% => OK
syllable_count: 265.5 283.868780488 94% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Interrogative: 0.0 0.114634146341 0% => OK
Article: 3.0 4.33902439024 69% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 5.0 3.36585365854 149% => OK
Performance on sentences:
How many sentences: 9.0 8.94146341463 101% => OK
Sentence length: 19.0 22.4926829268 84% => OK
Sentence length SD: 29.0941426374 43.030603864 68% => OK
Chars per sentence: 99.6666666667 112.824112599 88% => OK
Words per sentence: 19.2222222222 22.9334400587 84% => OK
Discourse Markers: 8.11111111111 5.23603664747 155% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.212904177412 0.215688989381 99% => OK
Sentence topic coherence: 0.0790946978385 0.103423049105 76% => OK
Sentence topic coherence SD: 0.0583606181452 0.0843802449381 69% => OK
Paragraph topic coherence: 0.105536903551 0.15604864568 68% => OK
Paragraph topic coherence SD: 0.0718755283728 0.0819641961636 88% => OK
Essay readability:
automated_readability_index: 12.6 13.2329268293 95% => OK
flesch_reading_ease: 60.65 61.2550243902 99% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 9.5 10.3012195122 92% => OK
coleman_liau_index: 12.76 11.4140731707 112% => OK
dale_chall_readability_score: 9.14 8.06136585366 113% => OK
difficult_words: 50.0 40.7170731707 123% => OK
linsear_write_formula: 9.0 11.4329268293 79% => OK
gunning_fog: 9.6 10.9970731707 87% => OK
text_standard: 9.0 11.0658536585 81% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.