The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010
The pie chart illustrates the results of a survey, conducted in the Parkway Hotel, that asked 100 visitors their opinion about hotel's customer service in 2005 and 2010.
Overall, the percentage of people who considered hotel's service to be "satisfactory" was the highest result in 2005, while the least popular answer that year was "excellent". However, in 2010 the answer "good" comprised the highest share, whereas the percentage of people, assuming that hotel service was "poor" made up the minor part of the responses.
Looking closely, in 2005 answers "Satisfactory", "Poor" and "Very poor" were the most frequent and comprised 45%, 21% and 15%, respectively. While the share of "Poor" slightly decreased by 9% in 2010, the figures for "Satisfactory" and "Very poor" significantly dropped together by 39%.
In 2005 the number of clients who enjoyed hotel's amenities was the lowest as "Good" and "Excellent" accounted for 14% and 5%, in the respectful manner. In 2010, the majority of customers rated the service as "Good" and "Excellent", whose percentage considerably went up together by 48%.
Transition Words or Phrases used:
however, if, look, whereas, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 6.0 7.0 86% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 8.0 6.8 118% => OK
Relative clauses : 6.0 3.15609756098 190% => OK
Pronoun: 4.0 5.60731707317 71% => OK
Preposition: 25.0 33.7804878049 74% => OK
Nominalization: 0.0 3.97073170732 0% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1073.0 965.302439024 111% => OK
No of words: 175.0 196.424390244 89% => More content wanted.
Chars per words: 6.13142857143 4.92477711251 125% => OK
Fourth root words length: 3.63713576256 3.73543355544 97% => OK
Word Length SD: 4.58339149005 2.65546596893 173% => OK
Unique words: 103.0 106.607317073 97% => OK
Unique words percentage: 0.588571428571 0.547539520022 107% => OK
syllable_count: 311.4 283.868780488 110% => OK
avg_syllables_per_word: 1.8 1.45097560976 124% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 4.0 4.33902439024 92% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 4.0 0.482926829268 828% => Less conjunction wanted as sentence beginning.
Preposition: 5.0 3.36585365854 149% => OK
Performance on sentences:
How many sentences: 7.0 8.94146341463 78% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 25.0 22.4926829268 111% => OK
Sentence length SD: 14.0087436253 43.030603864 33% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 153.285714286 112.824112599 136% => OK
Words per sentence: 25.0 22.9334400587 109% => OK
Discourse Markers: 4.71428571429 5.23603664747 90% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 4.0 3.70975609756 108% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 2.0 4.09268292683 49% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.134266453735 0.215688989381 62% => OK
Sentence topic coherence: 0.11680020743 0.103423049105 113% => OK
Sentence topic coherence SD: 0.127255529241 0.0843802449381 151% => OK
Paragraph topic coherence: 0.160738727343 0.15604864568 103% => OK
Paragraph topic coherence SD: 0.150495929966 0.0819641961636 184% => OK
Essay readability:
automated_readability_index: 19.9 13.2329268293 150% => OK
flesch_reading_ease: 29.18 61.2550243902 48% => Flesch_reading_ease is low.
smog_index: 13.0 6.51609756098 200% => OK
flesch_kincaid_grade: 15.4 10.3012195122 149% => OK
coleman_liau_index: 18.57 11.4140731707 163% => OK
dale_chall_readability_score: 9.93 8.06136585366 123% => OK
difficult_words: 56.0 40.7170731707 138% => OK
linsear_write_formula: 15.0 11.4329268293 131% => OK
gunning_fog: 12.0 10.9970731707 109% => OK
text_standard: 15.0 11.0658536585 136% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.