The two pie charts give information about a survey in terms of levels of visitors' satisfaction with the customer service in the Parkway Hotel, conducted in two years 2005 and 2010.
Overall, the rates of excellent and good experience experienced an upward trend in contrast to decreases in other categories. Additionally, the proportion of satisfied responses were most popular in 2005 but were overtaken by good feedback after the 5 years surveyed.
Looking at the positive feedback initially, in 2005, the percentage of visitors satisfied with the hotel’s customer service stayed at 45%, but then undergoing a dramatic fall to only 17% in 2010.Furthermore, while only 14% of guests described customer service in the hotel as good, almost three times as many people give this rating 5 years later. In addition, only 5% of the hotel’s visitors rated its customer service as excellent, but this figure rose to 28% in 2010.
With regard to the negative responses, the proportion of guests who considered the hotel’s customer service to be poor fell from 21% in 2005 to only 12% in 2010. Meanwhile , the figure for very poor customer service from hotel’s guests stood at 15% in 2005,afterwards, it significantly dropped to only 4% in 2010.
Grammar and spelling errors:
Line 5, column 196, Rule ID: SENTENCE_WHITESPACE
Message: Add a space between sentences
Suggestion: Furthermore
...ing a dramatic fall to only 17% in 2010.Furthermore, while only 14% of guests described cus...
^^^^^^^^^^^
Line 7, column 172, Rule ID: COMMA_PARENTHESIS_WHITESPACE
Message: Put a space after the comma, but not before the comma
Suggestion: ,
...% in 2005 to only 12% in 2010. Meanwhile , the figure for very poor customer servi...
^^
Transition Words or Phrases used:
but, furthermore, if, look, then, while, in addition, in contrast, in contrast to, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 3.0 7.0 43% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 5.0 6.8 74% => OK
Relative clauses : 1.0 3.15609756098 32% => OK
Pronoun: 4.0 5.60731707317 71% => OK
Preposition: 41.0 33.7804878049 121% => OK
Nominalization: 6.0 3.97073170732 151% => OK
Performance on vocabulary words:
No of characters: 1053.0 965.302439024 109% => OK
No of words: 204.0 196.424390244 104% => OK
Chars per words: 5.16176470588 4.92477711251 105% => OK
Fourth root words length: 3.77926670891 3.73543355544 101% => OK
Word Length SD: 2.98883904452 2.65546596893 113% => OK
Unique words: 114.0 106.607317073 107% => OK
Unique words percentage: 0.558823529412 0.547539520022 102% => OK
syllable_count: 305.1 283.868780488 107% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 6.0 4.33902439024 138% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 2.0 0.482926829268 414% => Less conjunction wanted as sentence beginning.
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 7.0 8.94146341463 78% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 29.0 22.4926829268 129% => The Avg. Sentence Length is relatively long.
Sentence length SD: 72.8714271711 43.030603864 169% => OK
Chars per sentence: 150.428571429 112.824112599 133% => OK
Words per sentence: 29.1428571429 22.9334400587 127% => OK
Discourse Markers: 13.8571428571 5.23603664747 265% => Less transition words/phrases wanted.
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 2.0 1.69756097561 118% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.31688171472 0.215688989381 147% => OK
Sentence topic coherence: 0.156397798473 0.103423049105 151% => OK
Sentence topic coherence SD: 0.0818737874704 0.0843802449381 97% => OK
Paragraph topic coherence: 0.193209550713 0.15604864568 124% => OK
Paragraph topic coherence SD: 0.0853350710509 0.0819641961636 104% => OK
Essay readability:
automated_readability_index: 17.4 13.2329268293 131% => OK
flesch_reading_ease: 50.5 61.2550243902 82% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 13.4 10.3012195122 130% => OK
coleman_liau_index: 13.24 11.4140731707 116% => OK
dale_chall_readability_score: 8.71 8.06136585366 108% => OK
difficult_words: 47.0 40.7170731707 115% => OK
linsear_write_formula: 14.5 11.4329268293 127% => OK
gunning_fog: 13.6 10.9970731707 124% => OK
text_standard: 14.0 11.0658536585 127% => OK
What are above readability scores?
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Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.