you ordered an item from an online store and it has arrived damaged

Dear mr. Nejo
My name ari setia cahyadi i am as buyer am wrottong to dra attention to a few issues that i ordered an iem from an online store and it has ariived damage.
Actually in yesterday night at 15th Wednesday i have oredered some product that is phone to help doing my some work after it has arrived and i open and setting phone why do not to using and among application can not for using why this happened. First i do purchases with first phone has good quality rather than secondly i bought this phone. I hope can to refund because this phone useless and very late. And i ask to refund my money and buy another store because i have important some job.
And i has make video in order lie or crime after your product has come you can refund my money. I would send delivered by JNT to your destination place . thank you for giving cosideration i hope reply soon