Dear Sir or Madam,
I am a loyal customer of your store in Elizabeth supermarket and writing to complain about a recent poor customer service that I experienced at your shop. Last week I purchased a dress from your store and unfortunately, it was faulty. When I returned it to your store for a replacement, I was told that it is not possible.
I bought a white trendy top from your store on 16th April. When I tried it in the shop, it looked alright to me. However, when I showed it to my roommate, I realised that a stain on the back was visible, hence it is not wearable. I believe I was not given the product that I trialled at your store. I went to the store the next day to get it replaced.
To my utter dismay, the sales assistant mentioned that once an item is sold, it cannot be exchanged or refunded as per the store's policy. I completely understand it. However, it is unfair that a customer has to suffer due to a staff's mistake or dishonesty. I have not removed the price tag from the dress and it is clearly visible that the stain is very old. The order number is WD-52417 and I paid $189 for the item.
I believe this matter deserves your immediate attention. I would appreciate if you could replace the top or refund the money. It would certainly increase my confidence in your customer care services as well.
Looking forward to your prompt action.
Naaz Anna
Grammar and spelling errors:
Line 7, column 124, Rule ID: POSSESIVE_APOSTROPHE[2]
Message: Possible typo: apostrophe is missing. Did you mean 'stores'' or 'store's'?
Suggestion: stores'; store's
...not be exchanged or refunded as per the stores policy. I completely understand it. How...
^^^^^^
Line 7, column 228, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'staffs'' or 'staff's'?
Suggestion: staffs'; staff's
... that a customer has to suffer due to a staffs mistake or dishonesty. I have not remov...
^^^^^^
Transition Words or Phrases used:
hence, however, if, look, may, so, well, as to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 12.0 7.48453608247 160% => OK
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 8.0 5.05154639175 158% => OK
Relative clauses : 10.0 3.03092783505 330% => Less relative clauses wanted (maybe 'which' is over used).
Pronoun: 53.0 32.9175257732 161% => Less pronouns wanted
Preposition: 22.0 26.3917525773 83% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 1134.0 937.175257732 121% => OK
No of words: 257.0 206.0 125% => OK
Chars per words: 4.41245136187 4.54256449028 97% => OK
Fourth root words length: 4.00390054096 3.78020617076 106% => OK
Word Length SD: 2.59139294895 2.54303337028 102% => OK
Unique words: 143.0 127.690721649 112% => OK
Unique words percentage: 0.556420233463 0.622605031667 89% => More unique words wanted or less content wanted.
syllable_count: 356.4 290.88556701 123% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 15.0 9.13402061856 164% => OK
Article: 2.0 0.824742268041 243% => Less articles wanted as sentence beginning.
Subordination: 3.0 1.83505154639 163% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 17.0 12.6804123711 134% => OK
Sentence length: 15.0 16.3608247423 92% => OK
Sentence length SD: 38.7110218139 44.8134815571 86% => OK
Chars per sentence: 66.7058823529 76.5299724578 87% => OK
Words per sentence: 15.1176470588 16.8248392259 90% => OK
Discourse Markers: 2.70588235294 4.34317383033 62% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 2.0 2.54639175258 79% => OK
Sentences with positive sentiment : 8.0 7.41237113402 108% => OK
Sentences with negative sentiment : 3.0 1.49484536082 201% => Less negative sentences wanted.
Sentences with neutral sentiment: 7.0 3.94845360825 177% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.261058979245 0.216113520407 121% => OK
Sentence topic coherence: 0.0691147675205 0.0766984524023 90% => OK
Sentence topic coherence SD: 0.0583151582464 0.0603063233224 97% => OK
Paragraph topic coherence: 0.116919781745 0.12726935374 92% => OK
Paragraph topic coherence SD: 0.0649697193044 0.0580467560999 112% => OK
Essay readability:
automated_readability_index: 6.9 8.37731958763 82% => Automated_readability_index is low.
flesch_reading_ease: 73.17 70.7449484536 103% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 6.8 7.45979381443 91% => OK
coleman_liau_index: 7.71 8.71597938144 88% => OK
dale_chall_readability_score: 7.7 7.59969072165 101% => OK
difficult_words: 54.0 41.2886597938 131% => OK
linsear_write_formula: 8.0 8.62886597938 93% => OK
gunning_fog: 8.0 8.54432989691 94% => OK
text_standard: 8.0 8.15463917526 98% => OK
What are above readability scores?
---------------------
Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.