You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter
● describe the problem with the equipment
● explain what happened when you phoned the shop
● say what you would like the manager to do
Dear Sir/Madam,
I am writing with regard to the heatwave I bought from your shop two weeks ago.
The product seemed to be functioning well at first as I did not try the timer function yet. About 2 days later, my wife started to set the timer to heat up the foods and found out that it did not work at all. She set the time for 5 minutes but the machine did not stop or give any alarm resulting in our dinner ruined. I tried a few times afterward and could not get the function to work either.
I contacted your customer service last week and was told to restart my heatwave several times but the problem persisted. I called your service again and they said to send someone over to fix it. However, no one has shown up so far.
I have been a customer to your store for many years but I am very disappointed this time. Therefore, I am now demanding my heatwave to be replaced with a new one or a full refund to be made by your shop.
Kind regard
Truong Nguyen
Grammar and spelling errors:
Line 7, column 122, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...everal times but the problem persisted. I called your service again and they said...
^
Transition Words or Phrases used:
but, first, however, if, so, therefore, well, as to, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.48453608247 67% => OK
Auxiliary verbs: 1.0 4.92783505155 20% => OK
Conjunction : 10.0 5.05154639175 198% => OK
Relative clauses : 1.0 3.03092783505 33% => OK
Pronoun: 24.0 32.9175257732 73% => OK
Preposition: 22.0 26.3917525773 83% => OK
Nominalization: 2.0 3.85567010309 52% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 788.0 937.175257732 84% => OK
No of words: 188.0 206.0 91% => More content wanted.
Chars per words: 4.1914893617 4.54256449028 92% => OK
Fourth root words length: 3.70287850203 3.78020617076 98% => OK
Word Length SD: 2.24195660036 2.54303337028 88% => OK
Unique words: 123.0 127.690721649 96% => OK
Unique words percentage: 0.654255319149 0.622605031667 105% => OK
syllable_count: 242.1 290.88556701 83% => OK
avg_syllables_per_word: 1.3 1.41237113402 92% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 8.0 9.13402061856 88% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 0.0 1.83505154639 0% => More adverbial clause wanted.
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 11.0 12.6804123711 87% => OK
Sentence length: 17.0 16.3608247423 104% => OK
Sentence length SD: 29.9407127669 44.8134815571 67% => OK
Chars per sentence: 71.6363636364 76.5299724578 94% => OK
Words per sentence: 17.0909090909 16.8248392259 102% => OK
Discourse Markers: 6.09090909091 4.34317383033 140% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 1.0 2.54639175258 39% => OK
Sentences with positive sentiment : 3.0 7.41237113402 40% => More positive sentences wanted.
Sentences with negative sentiment : 5.0 1.49484536082 334% => Less negative sentences wanted.
Sentences with neutral sentiment: 3.0 3.94845360825 76% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.159786952957 0.216113520407 74% => OK
Sentence topic coherence: 0.0541009873563 0.0766984524023 71% => OK
Sentence topic coherence SD: 0.0412933896974 0.0603063233224 68% => OK
Paragraph topic coherence: 0.10849921194 0.12726935374 85% => OK
Paragraph topic coherence SD: 0.0449424084968 0.0580467560999 77% => OK
Essay readability:
automated_readability_index: 6.8 8.37731958763 81% => Automated_readability_index is low.
flesch_reading_ease: 79.6 70.7449484536 113% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 6.4 7.45979381443 86% => OK
coleman_liau_index: 6.73 8.71597938144 77% => OK
dale_chall_readability_score: 6.83 7.59969072165 90% => OK
difficult_words: 28.0 41.2886597938 68% => More difficult words wanted.
linsear_write_formula: 9.0 8.62886597938 104% => OK
gunning_fog: 8.8 8.54432989691 103% => OK
text_standard: 7.0 8.15463917526 86% => OK
What are above readability scores?
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Rates: 56.1797752809 out of 100
Scores by essay e-grader: 5.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.