the charts below show the results of a questionnaire that asked visitors to Park Hotel how they rated the hotel's customer service with 100 guests in 2005 and 2010.
The pie charts illustrate the percentages of 100 guests’ satisfaction when they were asked to complete a questionnaire about Park Hotel’s customer service in two years, 2005 and 2010.
It is clear from the graphs that the hotel’s customer service was getting better and more efficient with an overwhelming proportion of good and excellent rates after a five-year period.
In 2005, there were 45% of customers just satisfied with the hotel, and only 5% claimed the hotel’s service excellent. In comparison, more than a third of guests rated the hotel poor, with 21% poor and 15% very poor responded.
After five years, the excellent responses increased nearly six times while the good rates rose almost three times, with 28% and 39% respectively. In 2010, there was a three-time decrease with satisfactory rating compared with the year 2005. It is significant that the visitors gave negative feedbacks to the hotel fell to 16% in total.
Transition Words or Phrases used:
if, so, third, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 6.0 7.0 86% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 6.0 6.8 88% => OK
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 5.0 5.60731707317 89% => OK
Preposition: 22.0 33.7804878049 65% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 813.0 965.302439024 84% => OK
No of words: 154.0 196.424390244 78% => More content wanted.
Chars per words: 5.27922077922 4.92477711251 107% => OK
Fourth root words length: 3.52273666998 3.73543355544 94% => OK
Word Length SD: 2.92496970907 2.65546596893 110% => OK
Unique words: 102.0 106.607317073 96% => OK
Unique words percentage: 0.662337662338 0.547539520022 121% => OK
syllable_count: 232.2 283.868780488 82% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Article: 2.0 4.33902439024 46% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 6.0 3.36585365854 178% => OK
Performance on sentences:
How many sentences: 7.0 8.94146341463 78% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 22.0 22.4926829268 98% => OK
Sentence length SD: 39.2407534929 43.030603864 91% => OK
Chars per sentence: 116.142857143 112.824112599 103% => OK
Words per sentence: 22.0 22.9334400587 96% => OK
Discourse Markers: 2.85714285714 5.23603664747 55% => More transition words/phrases wanted.
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.414101488244 0.215688989381 192% => OK
Sentence topic coherence: 0.180291220732 0.103423049105 174% => OK
Sentence topic coherence SD: 0.0989012623147 0.0843802449381 117% => OK
Paragraph topic coherence: 0.241661154249 0.15604864568 155% => OK
Paragraph topic coherence SD: 0.0860279645939 0.0819641961636 105% => OK
Essay readability:
automated_readability_index: 14.4 13.2329268293 109% => OK
flesch_reading_ease: 57.61 61.2550243902 94% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 10.7 10.3012195122 104% => OK
coleman_liau_index: 13.34 11.4140731707 117% => OK
dale_chall_readability_score: 8.73 8.06136585366 108% => OK
difficult_words: 39.0 40.7170731707 96% => OK
linsear_write_formula: 14.5 11.4329268293 127% => OK
gunning_fog: 10.8 10.9970731707 98% => OK
text_standard: 11.0 11.0658536585 99% => OK
What are above readability scores?
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More content wanted.
Rates: 61.797752809 out of 100
Scores by essay e-grader: 5.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.