The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts compare the visitor rating result of a questionnaire about the customer service at Parkway Hotel for the years 2005 and 2010. 100 visitors were answered for the same questionnaire.
Overall, it is clear more guests were rated excellent and good customer services offered by the Parkway hotel in 2010 compared to 2005. Other three factors were declined; satisfactory, poor and very poor with a significant decline in ‘satisfactory’ from 2005 to 2010.
In 2005 just 5% of guests rated excellent about the hotel customer service, whereas it came to 28% in 2010, almost a 5 times increase. 39 visitors were telling they received a good customer service in 2010, while it was just 14 guests in 2005.
In contrast, nearly half of the guests (45%) who answered for the questionnaire said the hotel service was at a ‘satisfactory’ level. However, it reduced to 17% in 2010. Consequently, hotel able to reduce its ‘very poor’ ratings from 15% to 4% and the ‘poor’ ratings by 9%; from 2005 to 2010 at 21% to 12% respectively.`
Grammar and spelling errors:
Line 11, column 109, Rule ID: EN_A_VS_AN
Message: Use 'an' instead of 'a' if the following word starts with a vowel sound, e.g. 'an article', 'an hour'
Suggestion: an
...tionnaire said the hotel service was at a 'satisfactory' level. However...
^
Transition Words or Phrases used:
consequently, however, if, whereas, while, in contrast
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.0 100% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 4.0 6.8 59% => More conjunction wanted.
Relative clauses : 1.0 3.15609756098 32% => OK
Pronoun: 6.0 5.60731707317 107% => OK
Preposition: 30.0 33.7804878049 89% => OK
Nominalization: 0.0 3.97073170732 0% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 913.0 965.302439024 95% => OK
No of words: 177.0 196.424390244 90% => More content wanted.
Chars per words: 5.1581920904 4.92477711251 105% => OK
Fourth root words length: 3.64748333727 3.73543355544 98% => OK
Word Length SD: 3.59176319813 2.65546596893 135% => OK
Unique words: 98.0 106.607317073 92% => More unique words wanted.
Unique words percentage: 0.553672316384 0.547539520022 101% => OK
syllable_count: 257.4 283.868780488 91% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Article: 1.0 4.33902439024 23% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 4.0 3.36585365854 119% => OK
Performance on sentences:
How many sentences: 9.0 8.94146341463 101% => OK
Sentence length: 19.0 22.4926829268 84% => The Avg. Sentence Length is relatively short.
Sentence length SD: 42.714672068 43.030603864 99% => OK
Chars per sentence: 101.444444444 112.824112599 90% => OK
Words per sentence: 19.6666666667 22.9334400587 86% => OK
Discourse Markers: 6.0 5.23603664747 115% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 3.0 3.70975609756 81% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 5.0 4.09268292683 122% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.357335070477 0.215688989381 166% => OK
Sentence topic coherence: 0.17111074969 0.103423049105 165% => OK
Sentence topic coherence SD: 0.112832189564 0.0843802449381 134% => OK
Paragraph topic coherence: 0.251346894001 0.15604864568 161% => OK
Paragraph topic coherence SD: 0.105371313479 0.0819641961636 129% => OK
Essay readability:
automated_readability_index: 12.7 13.2329268293 96% => OK
flesch_reading_ease: 60.65 61.2550243902 99% => OK
smog_index: 3.1 6.51609756098 48% => Smog_index is low.
flesch_kincaid_grade: 9.5 10.3012195122 92% => OK
coleman_liau_index: 12.65 11.4140731707 111% => OK
dale_chall_readability_score: 7.97 8.06136585366 99% => OK
difficult_words: 38.0 40.7170731707 93% => OK
linsear_write_formula: 10.5 11.4329268293 92% => OK
gunning_fog: 9.6 10.9970731707 87% => OK
text_standard: 13.0 11.0658536585 117% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.