You received a letter form an airline company for your feedback for your latest flight with them. Write a letter to the Customer Service Manager•Say what reasons made you choose this airline.•Something that you liked about the flight•Suggest an impr

Dear Mr. George

I am writing in connection with your letter asking for a feedback about the journey that I took on your flight last week to Sydney, Australia.

I would like to explain the reason why I chose your service in the first place. Comparing with your counterparts in the industry, I personally experienced more convenience at your facilities. For example, seating arrangements are outstanding on all your flights. Likewise, my family members including my mother and wife, always suggest me to book air tickets with your company only when it comes to the journey of long distance.

Not to mention the customer service from boarding point to arrive at the destination. We are pleased about your staff's services at the airport and inside the plane, as they very warm and welcoming.

Although from the service point the quality is outstanding, the quality of food that provided during the journey could have much better. Because we felt the dishes served were quite uniform all the time and were not really great in quality and taste. My humble suggestion would be to improve the variety, quality and the freshness of the meals served during the journey.

Thanks for the opportunity and I hope my points will be taken into consideration.

Yours sincerely
Akilan Palaniappan

Votes
Average: 8.4 (1 vote)

Transition Words or Phrases used:
first, if, likewise, really, so, for example, in the first place

Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments

Performance on Part of Speech:
To be verbs : 7.0 7.48453608247 94% => OK
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 7.0 5.05154639175 139% => OK
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 26.0 32.9175257732 79% => OK
Preposition: 31.0 26.3917525773 117% => OK
Nominalization: 7.0 3.85567010309 182% => OK

Performance on vocabulary words:
No of characters: 1086.0 937.175257732 116% => OK
No of words: 214.0 206.0 104% => OK
Chars per words: 5.07476635514 4.54256449028 112% => OK
Fourth root words length: 3.82475343497 3.78020617076 101% => OK
Word Length SD: 2.68043509361 2.54303337028 105% => OK
Unique words: 136.0 127.690721649 107% => OK
Unique words percentage: 0.635514018692 0.622605031667 102% => OK
syllable_count: 327.6 290.88556701 113% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK

A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 9.13402061856 77% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 3.0 1.83505154639 163% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 0.0 1.44329896907 0% => More preposition wanted as sentence beginning.

Performance on sentences:
How many sentences: 12.0 12.6804123711 95% => OK
Sentence length: 17.0 16.3608247423 104% => OK
Sentence length SD: 36.2893464624 44.8134815571 81% => OK
Chars per sentence: 90.5 76.5299724578 118% => OK
Words per sentence: 17.8333333333 16.8248392259 106% => OK
Discourse Markers: 5.33333333333 4.34317383033 123% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 8.0 7.41237113402 108% => OK
Sentences with negative sentiment : 1.0 1.49484536082 67% => OK
Sentences with neutral sentiment: 3.0 3.94845360825 76% => OK
What are sentences with positive/Negative/neutral sentiment?

Coherence and Cohesion:
Essay topic to essay body coherence: 0.225410602474 0.216113520407 104% => OK
Sentence topic coherence: 0.0800252936574 0.0766984524023 104% => OK
Sentence topic coherence SD: 0.0654685502421 0.0603063233224 109% => OK
Paragraph topic coherence: 0.123319069083 0.12726935374 97% => OK
Paragraph topic coherence SD: 0.0976408427049 0.0580467560999 168% => OK

Essay readability:
automated_readability_index: 11.4 8.37731958763 136% => OK
flesch_reading_ease: 62.68 70.7449484536 89% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.7 7.45979381443 117% => OK
coleman_liau_index: 11.83 8.71597938144 136% => OK
dale_chall_readability_score: 7.87 7.59969072165 104% => OK
difficult_words: 46.0 41.2886597938 111% => OK
linsear_write_formula: 11.0 8.62886597938 127% => OK
gunning_fog: 8.8 8.54432989691 103% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?

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Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.