You recently bought an electrical appliance but when you got home, you found it didn’t work. You phoned the shop but they were not helpful. Write a letter to the shop manager. In your letter
describe the problem with the equipment.
explain what happened when you phoned the shop.
say what you would like the manager to do.
Dear Sir or Madam,
I am writing to raise my concern regarding a washing machine which I bought from your store last Monday.
During the demo session, when your salesman explained to me about the digital functionality of the washing machine, it was working fine. But, when I got home and tried to turn it on then display screen was not working properly and there was an error message on the screen. Consequently, I called the salesman immediately and informed about the problem.
The first response from your team member was not convincing. Even I was surprised when the salesman responded inappropriately. However, I was very polite while talking to your staff, salesman used inappropriate language, which is not acceptable. Despite my warning, he continued with his awful behavior.
I would like you to take strict action against the culprit who misbehaved with me. I have an audio recording of the call which could be used as evidence. Moreover, request you please replace my washing machine as soon as possible. It is brand new as I have not used it yet.
I am looking forward to hearing from you at the earliest.
Yours sincerely,
John
Transition Words or Phrases used:
but, consequently, first, however, look, moreover, regarding, so, then, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 9.0 7.48453608247 120% => OK
Auxiliary verbs: 2.0 4.92783505155 41% => OK
Conjunction : 5.0 5.05154639175 99% => OK
Relative clauses : 7.0 3.03092783505 231% => Less relative clauses wanted (maybe 'which' is over used).
Pronoun: 29.0 32.9175257732 88% => OK
Preposition: 23.0 26.3917525773 87% => OK
Nominalization: 1.0 3.85567010309 26% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 966.0 937.175257732 103% => OK
No of words: 195.0 206.0 95% => More content wanted.
Chars per words: 4.95384615385 4.54256449028 109% => OK
Fourth root words length: 3.73687570622 3.78020617076 99% => OK
Word Length SD: 2.77046506206 2.54303337028 109% => OK
Unique words: 125.0 127.690721649 98% => OK
Unique words percentage: 0.641025641026 0.622605031667 103% => OK
syllable_count: 295.2 290.88556701 101% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 10.0 9.13402061856 109% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 2.0 1.83505154639 109% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 2.0 1.44329896907 139% => OK
Performance on sentences:
How many sentences: 14.0 12.6804123711 110% => OK
Sentence length: 13.0 16.3608247423 79% => The Avg. Sentence Length is relatively short.
Sentence length SD: 34.1542867898 44.8134815571 76% => OK
Chars per sentence: 69.0 76.5299724578 90% => OK
Words per sentence: 13.9285714286 16.8248392259 83% => OK
Discourse Markers: 5.5 4.34317383033 127% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 5.0 7.41237113402 67% => OK
Sentences with negative sentiment : 6.0 1.49484536082 401% => Less negative sentences wanted.
Sentences with neutral sentiment: 3.0 3.94845360825 76% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.181016275587 0.216113520407 84% => OK
Sentence topic coherence: 0.0551427970174 0.0766984524023 72% => OK
Sentence topic coherence SD: 0.0388138113065 0.0603063233224 64% => OK
Paragraph topic coherence: 0.0927740538645 0.12726935374 73% => OK
Paragraph topic coherence SD: 0.0334896150553 0.0580467560999 58% => OK
Essay readability:
automated_readability_index: 8.8 8.37731958763 105% => OK
flesch_reading_ease: 66.74 70.7449484536 94% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 7.2 7.45979381443 97% => OK
coleman_liau_index: 10.84 8.71597938144 124% => OK
dale_chall_readability_score: 8.33 7.59969072165 110% => OK
difficult_words: 50.0 41.2886597938 121% => OK
linsear_write_formula: 8.0 8.62886597938 93% => OK
gunning_fog: 7.2 8.54432989691 84% => OK
text_standard: 8.0 8.15463917526 98% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.