The following memorandum is from the business manager of Happy Pancake House restaurants.
"Recently, butter has been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. This change, however, has had little impact on our customers. In fact, only about 2 percent of customers have complained, indicating that an average of 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who ask for butter do not complain when they are given margarine instead. Clearly, either these customers do not distinguish butter from margarine or they use the term 'butter' to refer to either butter or margarine."
Write a response in which you discuss one or more alternative explanations that could rival the proposed explanation and explain how your explanation(s) can plausibly account for the facts presented in the argument.
The business manager of Happy Pancake House restaurants claims that customers must not distinguish the difference between butter and margarine or are satisfied with the change because there were only few complaints after the alteration had been made, and suggests several reasons that seem to uphold his/her claim. However, the memorandum is rife with holes and assumptions, which need to be eliminated in order for the business manager to uphold his/her assertion with clear warrant. Such flaws will be discussed with further details below.
First of all, the author assumes that because there were only 2 percent of customers who complained, all the other customers must be satisfied with the change. However, this is clearly a wrong assumption. There may be customers who simply did not bother to complain thinking it is such a hassle, even though they were unsatisfied with the change of taste. Or maybe since the alteration had been made for such a short amount of time, people who favored margarine over butter were the only customers who had visited the store since then. If this is the case, then the data collected is not enough to be representative for all the customers. There is also a possibility that even though the visitors were unsatisfied with the ramification, they decided to give the restaurants another chance, believing that the cook must have made a mistake by getting confound with butter and margarine.
Furthermore, the author mentions that a number of customers did not complain when margarine was served instead of butter. He/she would have to clarify the numerical amount of customers that were given the wrong ingredient. If only two to three customers were served the wrong ingredient among hundreds of customers, then the amount would be negligible enough. Maybe the customers who were served margarine had a timid characteristic and did not like to complain out in the public. They might have written a note about being unsatisfied with the alteration and secretly hid it under the bill for the server to find it after they were long gone. If this is the case, then it does not always indicate that the customers must not acknowledge the difference between butter and margarine.
Last but not least, maybe the alteration had been made only to certain menus where margarine is much more germane than butter. This would have had the customers be satisfied with the ramification and led to no complaints, which does not indicate that they did not realize the change. The business manager would have to be more lucid on whether the change had been made to all the menus or had been made to certain menus where margarine was more acceptable.
To sum up, even though the business manager's claim seems plausible, through thorough investigation and reading the memorandum from various points of view, it is confirmed that his/her claim is unwarranted. In order for the author to maintain is claim, he/she would have to eliminate the flaws of making wrong assumptions, lack of thorough investigation, and not providing substantial information.
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Transition Words or Phrases used:
also, but, first, furthermore, however, if, may, so, then, first of all, to sum up
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 37.0 19.6327345309 188% => OK
Auxiliary verbs: 13.0 12.9520958084 100% => OK
Conjunction : 14.0 11.1786427146 125% => OK
Relative clauses : 20.0 13.6137724551 147% => OK
Pronoun: 34.0 28.8173652695 118% => OK
Preposition: 61.0 55.5748502994 110% => OK
Nominalization: 13.0 16.3942115768 79% => OK
Performance on vocabulary words:
No of characters: 2566.0 2260.96107784 113% => OK
No of words: 507.0 441.139720559 115% => OK
Chars per words: 5.06114398422 5.12650576532 99% => OK
Fourth root words length: 4.74517233601 4.56307096286 104% => OK
Word Length SD: 2.70216386645 2.78398813304 97% => OK
Unique words: 219.0 204.123752495 107% => OK
Unique words percentage: 0.431952662722 0.468620217663 92% => More unique words wanted or less content wanted.
syllable_count: 797.4 705.55239521 113% => OK
avg_syllables_per_word: 1.6 1.59920159681 100% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 4.96107784431 141% => OK
Article: 5.0 8.76447105788 57% => OK
Subordination: 5.0 2.70958083832 185% => OK
Conjunction: 3.0 1.67365269461 179% => OK
Preposition: 3.0 4.22255489022 71% => OK
Performance on sentences:
How many sentences: 20.0 19.7664670659 101% => OK
Sentence length: 25.0 22.8473053892 109% => OK
Sentence length SD: 59.2096909298 57.8364921388 102% => OK
Chars per sentence: 128.3 119.503703932 107% => OK
Words per sentence: 25.35 23.324526521 109% => OK
Discourse Markers: 4.1 5.70786347227 72% => OK
Paragraphs: 5.0 5.15768463074 97% => OK
Language errors: 0.0 5.25449101796 0% => OK
Sentences with positive sentiment : 8.0 8.20758483034 97% => OK
Sentences with negative sentiment : 8.0 6.88822355289 116% => OK
Sentences with neutral sentiment: 4.0 4.67664670659 86% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.163165345457 0.218282227539 75% => OK
Sentence topic coherence: 0.0513511650873 0.0743258471296 69% => OK
Sentence topic coherence SD: 0.0616437280747 0.0701772020484 88% => OK
Paragraph topic coherence: 0.100324720675 0.128457276422 78% => OK
Paragraph topic coherence SD: 0.0606802134233 0.0628817314937 96% => OK
automated_readability_index: 15.1 14.3799401198 105% => OK
flesch_reading_ease: 46.1 48.3550499002 95% => OK
smog_index: 8.8 7.1628742515 123% => OK
flesch_kincaid_grade: 13.0 12.197005988 107% => OK
coleman_liau_index: 12.36 12.5979740519 98% => OK
dale_chall_readability_score: 7.55 8.32208582834 91% => OK
difficult_words: 86.0 98.500998004 87% => OK
linsear_write_formula: 13.5 12.3882235529 109% => OK
gunning_fog: 12.0 11.1389221557 108% => OK
text_standard: 13.0 11.9071856287 109% => OK
What are above readability scores?
Rates: 66.67 out of 100
Scores by essay e-grader: 4.0 Out of 6
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.
Attribute Value Ideal
Final score: 3.5 out of 6
Category: Satisfactory Excellent
No. of Grammatical Errors: 7 2
No. of Spelling Errors: 3 2
No. of Sentences: 20 15
No. of Words: 512 350
No. of Characters: 2512 1500
No. of Different Words: 216 200
Fourth Root of Number of Words: 4.757 4.7
Average Word Length: 4.906 4.6
Word Length SD: 2.62 2.4
No. of Words greater than 5 chars: 164 100
No. of Words greater than 6 chars: 125 80
No. of Words greater than 7 chars: 90 40
No. of Words greater than 8 chars: 71 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 25.6 21.0
Sentence Length SD: 9.319 7.5
Use of Discourse Markers (%): 0.6 0.12
Sentence-Text Coherence: 0.338 0.35
Sentence-Para Coherence: 0.338 0.50
Sentence-Sentence Coherence: 0.117 0.07
Number of Paragraphs: 1 5