The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts illustrate the proportion of the hotel clients according to their answers for the customer service survey in 2005 and 2010.
Overall, it can be seen that the total percentages of the top three good services saw a significant increase, while the unwanted service conditions, poor and very poor, were reported less than the previous year.
Regarding the pie charts, the proportion of excellent service rose almost six times, from 5% in 2005 to 28% in 2010. In 2005, most of the people (45%) who got hotel’s service reported that it was satisfactory, whereas only 14% of the hotel’s customers answered the questionnaire as the service was good. However, this was the most popular one with 39% in 2010, while it was reported that the hotel staff served clients satisfactorily, at 17% in the same year.
As another significant point of the charts, in 2005, 15 per cent of the hotel’s guests were served very poorly, but this percentage decreased dramatically to 4%, which was the least popular answer given by clients. Like wisely, there was a fall in the figure for poorly served hotel guests, from 21% to 12% between the years 2005 and 2010 respectively.
Transition Words or Phrases used:
but, however, if, regarding, whereas, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 9.0 7.0 129% => OK
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 4.0 6.8 59% => More conjunction wanted.
Relative clauses : 5.0 3.15609756098 158% => OK
Pronoun: 9.0 5.60731707317 161% => Less pronouns wanted
Preposition: 27.0 33.7804878049 80% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 983.0 965.302439024 102% => OK
No of words: 199.0 196.424390244 101% => OK
Chars per words: 4.93969849246 4.92477711251 100% => OK
Fourth root words length: 3.75589349951 3.73543355544 101% => OK
Word Length SD: 2.68870989134 2.65546596893 101% => OK
Unique words: 119.0 106.607317073 112% => OK
Unique words percentage: 0.597989949749 0.547539520022 109% => OK
syllable_count: 274.5 283.868780488 97% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Article: 2.0 4.33902439024 46% => OK
Subordination: 3.0 1.07073170732 280% => Less adverbial clause wanted.
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 7.0 3.36585365854 208% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 7.0 8.94146341463 78% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 28.0 22.4926829268 124% => The Avg. Sentence Length is relatively long.
Sentence length SD: 36.3610017598 43.030603864 85% => OK
Chars per sentence: 140.428571429 112.824112599 124% => OK
Words per sentence: 28.4285714286 22.9334400587 124% => OK
Discourse Markers: 6.14285714286 5.23603664747 117% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 4.0 3.70975609756 108% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.327837045227 0.215688989381 152% => OK
Sentence topic coherence: 0.156399841266 0.103423049105 151% => OK
Sentence topic coherence SD: 0.0732605848839 0.0843802449381 87% => OK
Paragraph topic coherence: 0.190640405795 0.15604864568 122% => OK
Paragraph topic coherence SD: 0.0885990494185 0.0819641961636 108% => OK
Essay readability:
automated_readability_index: 16.1 13.2329268293 122% => OK
flesch_reading_ease: 59.98 61.2550243902 98% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 11.8 10.3012195122 115% => OK
coleman_liau_index: 11.67 11.4140731707 102% => OK
dale_chall_readability_score: 7.8 8.06136585366 97% => OK
difficult_words: 35.0 40.7170731707 86% => OK
linsear_write_formula: 13.5 11.4329268293 118% => OK
gunning_fog: 13.2 10.9970731707 120% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.