The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The chart illustrates the result of questions being asked by the customers about the hotel services in the Parkway hotel. 100 customers answered the questionnaire in the year of 2005 and 2010.
Overall, the rating is divided into 5 category which are excellent, good, satisfactory, poor and very poor. In the year 2010, the hotel facilities were improved dramatically in comparison with 2005 services. Most people rated excellent and good in 2010 whereas in 2005, huge amount of customers given satisfactory and poor ratings with total of 61%.
Excellent and good rating have increased drastically from 5% to 28% and 14% to 39% respectively. However, the satisfactory, poor, and very poor reviews have decreased by 28%, 9%, and 11% respectively. Most people rated positively in the year 2010.
Moreover, in 2005, people rated satisfactory and poor which is occupied about 3/4 of the pie chart. Likewise, in 2010, the excellent and good ratings are covered above 60% of pie chart. Only few customers have given negative reviews in 2010.
Grammar and spelling errors:
Line 3, column 39, Rule ID: CD_NN[1]
Message: Possible agreement error. The noun 'category' seems to be countable, so consider using: 'categories'.
Suggestion: categories
... Overall, the rating is divided into 5 category which are excellent, good, satisfactory...
^^^^^^^^
Transition Words or Phrases used:
however, likewise, moreover, so, whereas
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 6.0 7.0 86% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 10.0 6.8 147% => OK
Relative clauses : 2.0 3.15609756098 63% => OK
Pronoun: 0.0 5.60731707317 0% => OK
Preposition: 27.0 33.7804878049 80% => OK
Nominalization: 0.0 3.97073170732 0% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 878.0 965.302439024 91% => OK
No of words: 169.0 196.424390244 86% => More content wanted.
Chars per words: 5.19526627219 4.92477711251 105% => OK
Fourth root words length: 3.60555127546 3.73543355544 97% => OK
Word Length SD: 2.8355977896 2.65546596893 107% => OK
Unique words: 91.0 106.607317073 85% => More unique words wanted.
Unique words percentage: 0.538461538462 0.547539520022 98% => OK
syllable_count: 253.8 283.868780488 89% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 0.0 1.53170731707 0% => OK
Article: 5.0 4.33902439024 115% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 2.0 0.482926829268 414% => Less conjunction wanted as sentence beginning.
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 11.0 8.94146341463 123% => OK
Sentence length: 15.0 22.4926829268 67% => The Avg. Sentence Length is relatively short.
Sentence length SD: 26.4762485171 43.030603864 62% => OK
Chars per sentence: 79.8181818182 112.824112599 71% => OK
Words per sentence: 15.3636363636 22.9334400587 67% => OK
Discourse Markers: 3.63636363636 5.23603664747 69% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 3.0 1.13902439024 263% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 4.09268292683 49% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.282031922523 0.215688989381 131% => OK
Sentence topic coherence: 0.126057016946 0.103423049105 122% => OK
Sentence topic coherence SD: 0.098974294366 0.0843802449381 117% => OK
Paragraph topic coherence: 0.204420170481 0.15604864568 131% => OK
Paragraph topic coherence SD: 0.139694242448 0.0819641961636 170% => OK
Essay readability:
automated_readability_index: 10.7 13.2329268293 81% => Automated_readability_index is low.
flesch_reading_ease: 64.71 61.2550243902 106% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 8.0 10.3012195122 78% => OK
coleman_liau_index: 12.29 11.4140731707 108% => OK
dale_chall_readability_score: 8.12 8.06136585366 101% => OK
difficult_words: 40.0 40.7170731707 98% => OK
linsear_write_formula: 8.5 11.4329268293 74% => OK
gunning_fog: 8.0 10.9970731707 73% => OK
text_standard: 9.0 11.0658536585 81% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.