The charts below show the results of a questionnaire that asked visitors to the Park Hotel how they rated the hotel's customer service. the same questionnaire was given to 100 guests in 2005 and 2010.
The pie charts illustrate the percentages of 100 guests’ satisfaction when they were asked to complete a questionnaire about Park Hotel’s customer service in two years, 2005 and 2010.
It is clear from the graphs that a minority of customers claimed the hotel’s service was good in 2005. However, after 5 years, this figure overwhelmed the negative feedback.
Regarding the positive ratings, while there were only 5% of guests rated the hotel excellent in 2005, the share rose almost 4 times in 2010, with 28%. There was also an increase of 25% with good ratings (14% in 2005 compared with 39% in 2010). The largest number of visitors with 45% in 2005 just satisfied with the hotel, then fell to 17% in 2010.
Looking at the negative feedbacks, more than a third of guests dissatisfied with the hotel’s customer service in 2005. With the improvement of hotel’s quality, this figure decreased a half of that, accounted for 26% in total.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2019-01-28 | quanganh3110 | 84 | view |
- The charts below give information about travel to and from the UK, and about the most popular countries for UK residents to visit. 84
- Students should be taught academic knowledge so that they can pass exams and skills such as cooking or dressing should not be taught To what extent do you agree disagree 84
- Some people do not go directly to college but travel or work for a short time Do you think it has more advantages or disadvantages 54
- It is a good thing for people in senior management positions to get higher salary than other workers in the same company. To what extent do you agree or disagree? 67
- In some countries the criminal trials are shown on TV and the general public can watch them Do the advantages outweigh the disadvantage 81
Transition Words or Phrases used:
also, however, look, regarding, so, then, third, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.0 71% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 1.0 6.8 15% => More conjunction wanted.
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 6.0 5.60731707317 107% => OK
Preposition: 32.0 33.7804878049 95% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 810.0 965.302439024 84% => OK
No of words: 160.0 196.424390244 81% => More content wanted.
Chars per words: 5.0625 4.92477711251 103% => OK
Fourth root words length: 3.55655882008 3.73543355544 95% => OK
Word Length SD: 2.8393441144 2.65546596893 107% => OK
Unique words: 102.0 106.607317073 96% => OK
Unique words percentage: 0.6375 0.547539520022 116% => OK
syllable_count: 225.9 283.868780488 80% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 1.53170731707 196% => OK
Article: 3.0 4.33902439024 69% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 4.0 3.36585365854 119% => OK
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 20.0 22.4926829268 89% => OK
Sentence length SD: 35.5773804544 43.030603864 83% => OK
Chars per sentence: 101.25 112.824112599 90% => OK
Words per sentence: 20.0 22.9334400587 87% => OK
Discourse Markers: 6.75 5.23603664747 129% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.315518676127 0.215688989381 146% => OK
Sentence topic coherence: 0.135531029676 0.103423049105 131% => OK
Sentence topic coherence SD: 0.0894409629732 0.0843802449381 106% => OK
Paragraph topic coherence: 0.191907182115 0.15604864568 123% => OK
Paragraph topic coherence SD: 0.0832663799806 0.0819641961636 102% => OK
Essay readability:
automated_readability_index: 12.4 13.2329268293 94% => Automated_readability_index is low.
flesch_reading_ease: 68.1 61.2550243902 111% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 8.7 10.3012195122 84% => OK
coleman_liau_index: 12.07 11.4140731707 106% => OK
dale_chall_readability_score: 8.28 8.06136585366 103% => OK
difficult_words: 37.0 40.7170731707 91% => OK
linsear_write_formula: 11.0 11.4329268293 96% => OK
gunning_fog: 10.0 10.9970731707 91% => OK
text_standard: 9.0 11.0658536585 81% => OK
What are above readability scores?
---------------------
Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.