You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include:
– Facts. You need to be concise but explain what happened.
– Polite. No one responds to insults.
– Outline what you wish from this. What do you want to happen?
– Firmness. You want to be taken seriously.
Dear Sir or Madam,
I am Daisy Johnson, one of your frequent customers and I am writing to express my dissatisfaction about my unacceptable experience in the restaurant called Yum Cha located in Kowloon Shangari-la Hotel.
I had a Chinese style dinner with my family on this Monday 10th Sep 2018 7pm and we ordered a set dinner for 6 including one appetizer, six main dishes and one dessert. Unexpectedly, the dishes arrived in a very inefficient manner. The dishes were delivered 45 minutes after the order confirmation. Worse still, the dishes were totally not hot, which seemed to be put aside for an extended time before serving to us.
We did asked for follow-up of our orders for a few times; however, the waiters did not take our request into action. Our neglected enquiries and the cooled down dishes make me feel that you do not care about the customer experience.
I therefore would like to request for a full refund of the amount paid. I would also like to suggest a review of your staff training. I attached the receipt of the dinner and my bank account information here. A swift response and action is expected.
Yours faithfully,
Daisy Johnson
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-08-22 | kuldip.kumar@hotmail.com | 78 | view |
| 2023-07-16 | elham mousavi | 73 | view |
| 2023-06-21 | elham mousavi | 78 | view |
| 2023-06-19 | elham mousavi | 70 | view |
| 2023-06-18 | elham mousavi | view |
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Grammar and spelling errors:
Line 7, column 8, Rule ID: DID_BASEFORM[1]
Message: The verb 'did' requires the base form of the verb: 'ask'
Suggestion: ask
...d time before serving to us. We did asked for follow-up of our orders for a few t...
^^^^^
Line 8, column 1, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...t care about the customer experience. I therefore would like to request for a ...
^^^
Line 9, column 135, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...uggest a review of your staff training. I attached the receipt of the dinner and ...
^
Transition Words or Phrases used:
also, however, if, so, still, therefore
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 7.48453608247 53% => More to be verbs wanted.
Auxiliary verbs: 2.0 4.92783505155 41% => OK
Conjunction : 7.0 5.05154639175 139% => OK
Relative clauses : 2.0 3.03092783505 66% => OK
Pronoun: 23.0 32.9175257732 70% => OK
Preposition: 24.0 26.3917525773 91% => OK
Nominalization: 5.0 3.85567010309 130% => OK
Performance on vocabulary words:
No of characters: 973.0 937.175257732 104% => OK
No of words: 202.0 206.0 98% => OK
Chars per words: 4.81683168317 4.54256449028 106% => OK
Fourth root words length: 3.76996954942 3.78020617076 100% => OK
Word Length SD: 2.74291826845 2.54303337028 108% => OK
Unique words: 137.0 127.690721649 107% => OK
Unique words percentage: 0.678217821782 0.622605031667 109% => OK
syllable_count: 306.9 290.88556701 106% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 8.0 9.13402061856 88% => OK
Article: 5.0 0.824742268041 606% => Less articles wanted as sentence beginning.
Subordination: 0.0 1.83505154639 0% => More adverbial clause wanted.
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 0.0 1.44329896907 0% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 12.0 12.6804123711 95% => OK
Sentence length: 16.0 16.3608247423 98% => OK
Sentence length SD: 53.3330078115 44.8134815571 119% => OK
Chars per sentence: 81.0833333333 76.5299724578 106% => OK
Words per sentence: 16.8333333333 16.8248392259 100% => OK
Discourse Markers: 3.25 4.34317383033 75% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 3.0 2.54639175258 118% => OK
Sentences with positive sentiment : 4.0 7.41237113402 54% => More positive sentences wanted.
Sentences with negative sentiment : 3.0 1.49484536082 201% => Less negative sentences wanted.
Sentences with neutral sentiment: 5.0 3.94845360825 127% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.0557132859953 0.216113520407 26% => OK
Sentence topic coherence: 0.0191293828037 0.0766984524023 25% => OK
Sentence topic coherence SD: 0.0242080174705 0.0603063233224 40% => Sentences are similar to each other.
Paragraph topic coherence: 0.0306272824632 0.12726935374 24% => OK
Paragraph topic coherence SD: 0.0152695273239 0.0580467560999 26% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 9.7 8.37731958763 116% => OK
flesch_reading_ease: 63.7 70.7449484536 90% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.4 7.45979381443 113% => OK
coleman_liau_index: 10.38 8.71597938144 119% => OK
dale_chall_readability_score: 8.81 7.59969072165 116% => OK
difficult_words: 56.0 41.2886597938 136% => OK
linsear_write_formula: 11.5 8.62886597938 133% => OK
gunning_fog: 8.4 8.54432989691 98% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
---------------------
It is not exactly right on the topic in the view of e-grader. Maybe there is a wrong essay topic.
Rates: 11.2359550562 out of 100
Scores by essay e-grader: 1.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.