You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy.
Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange on the item.
Write at least 150 words.
Dear Sir,
I am writing this letter to express my dissatisfaction and complain about the poor quality of customer service I experienced in your store.
On 29th of September I visited your store “Cinderella” in Rajouri Garden to purchase a beautiful white colour dress to wear on a party. The order number was WZ-8558 and I purchase for the amount of Rs 566 though my Debit Card. However, after coming back home when I tried the top it had a big black stain in the front.
Next day, when I visited your shop again to complain and wanted an exchange on the item or to refund my amount. The store manager refused by saying that it is against the store policy. I had to suffer due to staff’s mistake and honesty as I was not able to wear that dress for the party.
I hope you would assist me in either replace the dress with a new one or refund the amount that I made for purchasing the item.
I hope to hearing from you soon.
Yours faithfully,
Prabhpreet Kaur
Grammar and spelling errors:
Line 11, column 1, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
... that I made for purchasing the item. I hope to hearing from you soon. Yours ...
^
Line 15, column 16, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...n. Yours faithfully, Prabhpreet Kaur
^^^^
Transition Words or Phrases used:
however, if, so
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 3.0 7.48453608247 40% => More to be verbs wanted.
Auxiliary verbs: 1.0 4.92783505155 20% => OK
Conjunction : 6.0 5.05154639175 119% => OK
Relative clauses : 5.0 3.03092783505 165% => OK
Pronoun: 27.0 32.9175257732 82% => OK
Preposition: 25.0 26.3917525773 95% => OK
Nominalization: 1.0 3.85567010309 26% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 811.0 937.175257732 87% => OK
No of words: 180.0 206.0 87% => More content wanted.
Chars per words: 4.50555555556 4.54256449028 99% => OK
Fourth root words length: 3.66284150148 3.78020617076 97% => OK
Word Length SD: 2.75283804172 2.54303337028 108% => OK
Unique words: 112.0 127.690721649 88% => More unique words wanted.
Unique words percentage: 0.622222222222 0.622605031667 100% => OK
syllable_count: 244.8 290.88556701 84% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 5.0 9.13402061856 55% => OK
Article: 2.0 0.824742268041 243% => Less articles wanted as sentence beginning.
Subordination: 2.0 1.83505154639 109% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 3.0 1.44329896907 208% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 10.0 12.6804123711 79% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 18.0 16.3608247423 110% => OK
Sentence length SD: 38.9703733623 44.8134815571 87% => OK
Chars per sentence: 81.1 76.5299724578 106% => OK
Words per sentence: 18.0 16.8248392259 107% => OK
Discourse Markers: 1.5 4.34317383033 35% => More transition words/phrases wanted.
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 2.0 2.54639175258 79% => OK
Sentences with positive sentiment : 6.0 7.41237113402 81% => OK
Sentences with negative sentiment : 3.0 1.49484536082 201% => Less negative sentences wanted.
Sentences with neutral sentiment: 1.0 3.94845360825 25% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.280186881006 0.216113520407 130% => OK
Sentence topic coherence: 0.0993779553007 0.0766984524023 130% => OK
Sentence topic coherence SD: 0.0737625925588 0.0603063233224 122% => OK
Paragraph topic coherence: 0.151209656355 0.12726935374 119% => OK
Paragraph topic coherence SD: 0.063193531017 0.0580467560999 109% => OK
Essay readability:
automated_readability_index: 8.8 8.37731958763 105% => OK
flesch_reading_ease: 70.13 70.7449484536 99% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 7.9 7.45979381443 106% => OK
coleman_liau_index: 8.58 8.71597938144 98% => OK
dale_chall_readability_score: 6.99 7.59969072165 92% => OK
difficult_words: 28.0 41.2886597938 68% => More difficult words wanted.
linsear_write_formula: 10.5 8.62886597938 122% => OK
gunning_fog: 9.2 8.54432989691 108% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.