You recently ordered a small item online but when it arrived it was unusable.
Write a letter to the company that sold you the item. In the letter:
give details about the order you made
explain what was wrong with the item
tell the company what you want them to do about it
Dear Sir or Madam,
Last Monday I ordered a cover for my HTC phone from your e-commerce website. I was excited when it arrived but very disappointed to find that the product was not as promised and totally unusable. I am hoping you will replace it.
In relation to the specifics of the order, I purchased this leather cover through your website called Electric Gadgets on November 08th using my PayPal account. The order number is 2584205 and I am attaching a copy of my receipt with this letter.
The issue with the cover is that it is not a genuine leather product and I am unable to store my phone inside it securely. The picture of the item on your website clearly shows the cover supports the HTC Desire 12+ model and is an original leather product. So I’m sure this is a manufacturing flaw.
As a solution, and because I really like the design and look of the cover, I am hoping that you will agree to replace it with a new and genuine one for free. Otherwise, I would like a full refund and I will be contacting PayPal complaints if I do not hear back from you in regards to this within a week.
Thank you for giving the matter your attention and I hope to hear your reply soon.
Yours faithfully,
Grammar and spelling errors:
Line 13, column 124, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...e to store my phone inside it securely. The picture of the item on your website cle...
^^^
Line 17, column 271, Rule ID: IN_REGARD_TO[1]
Message: Use simply 'regarding' or 'with regard to'.
Suggestion: regarding; with regard to
...mplaints if I do not hear back from you in regards to this within a week. Thank you for ...
^^^^^^^^^^^^^
Transition Words or Phrases used:
but, if, look, really, so
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 8.0 7.48453608247 107% => OK
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 11.0 5.05154639175 218% => Less conjunction wanted
Relative clauses : 4.0 3.03092783505 132% => OK
Pronoun: 39.0 32.9175257732 118% => OK
Preposition: 24.0 26.3917525773 91% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 1014.0 937.175257732 108% => OK
No of words: 226.0 206.0 110% => OK
Chars per words: 4.48672566372 4.54256449028 99% => OK
Fourth root words length: 3.87727950738 3.78020617076 103% => OK
Word Length SD: 2.43478653051 2.54303337028 96% => OK
Unique words: 127.0 127.690721649 99% => OK
Unique words percentage: 0.561946902655 0.622605031667 90% => More unique words wanted or less content wanted.
syllable_count: 314.1 290.88556701 108% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 6.0 9.13402061856 66% => OK
Article: 3.0 0.824742268041 364% => Less articles wanted as sentence beginning.
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 11.0 12.6804123711 87% => OK
Sentence length: 20.0 16.3608247423 122% => The Avg. Sentence Length is relatively long.
Sentence length SD: 46.3215662516 44.8134815571 103% => OK
Chars per sentence: 92.1818181818 76.5299724578 120% => OK
Words per sentence: 20.5454545455 16.8248392259 122% => OK
Discourse Markers: 2.27272727273 4.34317383033 52% => More transition words/phrases wanted.
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 2.0 2.54639175258 79% => OK
Sentences with positive sentiment : 9.0 7.41237113402 121% => OK
Sentences with negative sentiment : 2.0 1.49484536082 134% => OK
Sentences with neutral sentiment: 1.0 3.94845360825 25% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.176385846435 0.216113520407 82% => OK
Sentence topic coherence: 0.061931398748 0.0766984524023 81% => OK
Sentence topic coherence SD: 0.0453802129335 0.0603063233224 75% => OK
Paragraph topic coherence: 0.0991509326601 0.12726935374 78% => OK
Paragraph topic coherence SD: 0.0448334667365 0.0580467560999 77% => OK
Essay readability:
automated_readability_index: 10.0 8.37731958763 119% => OK
flesch_reading_ease: 68.1 70.7449484536 96% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.7 7.45979381443 117% => OK
coleman_liau_index: 8.76 8.71597938144 101% => OK
dale_chall_readability_score: 7.98 7.59969072165 105% => OK
difficult_words: 48.0 41.2886597938 116% => OK
linsear_write_formula: 7.5 8.62886597938 87% => OK
gunning_fog: 10.0 8.54432989691 117% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.