The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You should write at least 150 words.
The pie charts illustrate the survey which promotes the rating of 100 guests to the Parkway Hotel’ customer service between 2005 and 2010 with five separate categories of attitudes.
Overall, it can be clearly seen that the quality of customer service has been improve significantly in the period of five year through guest reviews.
In details, although there was only 5% of visitors vote for excellent in 2005, this number was increased dramatically to exactly 28% in the year 2010. Besides that, from 15% people who voted for very poor service in 2005, it fell steadily to around 4% in next 5 year.
According to the pie charts, the proportion of good service group reached a peak from 14% to about 39% during the period. However, the period between 2005 and 2010 witnessed a double decrease in the group of satisfactory. Finally, the figure for poop service category reduced by 10% from 2005 to 2010.
Grammar and spelling errors:
Line 2, column 79, Rule ID: BEEN_PART_AGREEMENT[1]
Message: Consider using a past participle here: 'improved'.
Suggestion: improved
...he quality of customer service has been improve significantly in the period of five yea...
^^^^^^^
Transition Words or Phrases used:
besides, finally, however, if
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 13.1623246493 30% => More to be verbs wanted.
Auxiliary verbs: 1.0 7.85571142285 13% => OK
Conjunction : 2.0 10.4138276553 19% => More conjunction wanted.
Relative clauses : 4.0 7.30460921844 55% => More relative clauses wanted.
Pronoun: 5.0 24.0651302605 21% => OK
Preposition: 32.0 41.998997996 76% => OK
Nominalization: 1.0 8.3376753507 12% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 760.0 1615.20841683 47% => More number of characters wanted.
No of words: 155.0 315.596192385 49% => More content wanted.
Chars per words: 4.90322580645 5.12529762239 96% => OK
Fourth root words length: 3.52844152537 4.20363070211 84% => OK
Word Length SD: 2.55972162899 2.80592935109 91% => OK
Unique words: 102.0 176.041082164 58% => More unique words wanted.
Unique words percentage: 0.658064516129 0.561755894193 117% => OK
syllable_count: 218.7 506.74238477 43% => syllable counts are too short.
avg_syllables_per_word: 1.4 1.60771543086 87% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 5.43587174349 55% => OK
Article: 4.0 2.52805611222 158% => OK
Subordination: 1.0 2.10420841683 48% => OK
Conjunction: 0.0 0.809619238477 0% => OK
Preposition: 4.0 4.76152304609 84% => OK
Performance on sentences:
How many sentences: 7.0 16.0721442886 44% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 22.0 20.2975951904 108% => OK
Sentence length SD: 33.2129800051 49.4020404114 67% => OK
Chars per sentence: 108.571428571 106.682146367 102% => OK
Words per sentence: 22.1428571429 20.7667163134 107% => OK
Discourse Markers: 4.14285714286 7.06120827912 59% => More transition words/phrases wanted.
Paragraphs: 4.0 4.38176352705 91% => OK
Language errors: 1.0 5.01903807615 20% => OK
Sentences with positive sentiment : 5.0 8.67935871743 58% => More positive sentences wanted.
Sentences with negative sentiment : 1.0 3.9879759519 25% => More negative sentences wanted.
Sentences with neutral sentiment: 1.0 3.4128256513 29% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.195488927825 0.244688304435 80% => OK
Sentence topic coherence: 0.0870529051195 0.084324248473 103% => OK
Sentence topic coherence SD: 0.0720178935663 0.0667982634062 108% => OK
Paragraph topic coherence: 0.120485523748 0.151304729494 80% => OK
Paragraph topic coherence SD: 0.0713646647535 0.056905535591 125% => OK
Essay readability:
automated_readability_index: 12.7 13.0946893788 97% => OK
flesch_reading_ease: 66.07 50.2224549098 132% => OK
smog_index: 8.8 7.44779559118 118% => OK
flesch_kincaid_grade: 9.5 11.3001002004 84% => OK
coleman_liau_index: 11.14 12.4159519038 90% => OK
dale_chall_readability_score: 8.29 8.58950901804 97% => OK
difficult_words: 35.0 78.4519038076 45% => More difficult words wanted.
linsear_write_formula: 14.0 9.78957915832 143% => OK
gunning_fog: 10.8 10.1190380762 107% => OK
text_standard: 9.0 10.7795591182 83% => OK
What are above readability scores?
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Minimum 250 words wanted.
Rates: 56.1797752809 out of 100
Scores by essay e-grader: 5.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.