Dear Mr. Smith,
My name is Kumar S Sampad and I am a regular customer of your garment shop. I am writing this letter to express my extreme disappointment regarding customer service and a hidden policy that I have never before experienced in other branches of the same retail chain while purchasing clothes. Let me explain a bit more.
Last week, from the Danforth Avenue branch, I have purchased a readymade winter jacket from your new arrival section and that sales representative assured me that it will be waterproof and will be able to withstand even minus 30-degree centigrade. After coming to my home the real truth has been revealed that it was not being able to resist the penetration of water and within 2 to 3 minutes, it gets completely wet. However, as I was concerned about the return policy with the other branches, I went back to the shop instantly and asked for a change explaining the problem. I was completely shocked to experience the rude attitudes of the sales guy and as well as unprofessional behaviour of the section in charge. In fact, they tried to tell me another lie that returning goods will not comply with their sales policy. Unfortunately, that winter jacket is of no use to me as it can not block the moisture from the environment and get even really cold even in minus 5-degree centigrade.
I strongly ask you to take necessary steps for 100% refund in case of inability to replace. Otherwise, I must take the help of the Consumer Protection Act as a legitimate action as only your branch of the same retail chain is trying to make the customers fool with that so-called return policy. For your reference, the Invoice no. is A3020469, dated on 5th June.
I look forward to hearing back from you as soon as possible.
Yours sincerely,
Kumar S Sampad.
Transition Words or Phrases used:
however, look, really, regarding, so, well, while, in fact, as well as
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 11.0 13.1623246493 84% => OK
Auxiliary verbs: 5.0 7.85571142285 64% => OK
Conjunction : 8.0 10.4138276553 77% => OK
Relative clauses : 7.0 7.30460921844 96% => OK
Pronoun: 38.0 24.0651302605 158% => Less pronouns wanted
Preposition: 40.0 41.998997996 95% => OK
Nominalization: 9.0 8.3376753507 108% => OK
Performance on vocabulary words:
No of characters: 1489.0 1615.20841683 92% => OK
No of words: 315.0 315.596192385 100% => OK
Chars per words: 4.72698412698 5.12529762239 92% => OK
Fourth root words length: 4.21286593061 4.20363070211 100% => OK
Word Length SD: 2.72296949344 2.80592935109 97% => OK
Unique words: 186.0 176.041082164 106% => OK
Unique words percentage: 0.590476190476 0.561755894193 105% => OK
syllable_count: 466.2 506.74238477 92% => OK
avg_syllables_per_word: 1.5 1.60771543086 93% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 12.0 5.43587174349 221% => Less pronouns wanted as sentence beginning.
Article: 1.0 2.52805611222 40% => OK
Subordination: 2.0 2.10420841683 95% => OK
Conjunction: 0.0 0.809619238477 0% => OK
Preposition: 3.0 4.76152304609 63% => OK
Performance on sentences:
How many sentences: 15.0 16.0721442886 93% => OK
Sentence length: 21.0 20.2975951904 103% => OK
Sentence length SD: 70.4740771884 49.4020404114 143% => OK
Chars per sentence: 99.2666666667 106.682146367 93% => OK
Words per sentence: 21.0 20.7667163134 101% => OK
Discourse Markers: 4.66666666667 7.06120827912 66% => OK
Paragraphs: 4.0 4.38176352705 91% => OK
Language errors: 0.0 5.01903807615 0% => OK
Sentences with positive sentiment : 4.0 8.67935871743 46% => More positive sentences wanted.
Sentences with negative sentiment : 7.0 3.9879759519 176% => OK
Sentences with neutral sentiment: 4.0 3.4128256513 117% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.140058843357 0.244688304435 57% => OK
Sentence topic coherence: 0.0435577213256 0.084324248473 52% => OK
Sentence topic coherence SD: 0.043764633406 0.0667982634062 66% => OK
Paragraph topic coherence: 0.0891942139173 0.151304729494 59% => OK
Paragraph topic coherence SD: 0.027851854234 0.056905535591 49% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 11.3 13.0946893788 86% => Automated_readability_index is low.
flesch_reading_ease: 58.62 50.2224549098 117% => OK
smog_index: 3.1 7.44779559118 42% => Smog_index is low.
flesch_kincaid_grade: 10.3 11.3001002004 91% => OK
coleman_liau_index: 10.15 12.4159519038 82% => OK
dale_chall_readability_score: 8.14 8.58950901804 95% => OK
difficult_words: 69.0 78.4519038076 88% => OK
linsear_write_formula: 13.5 9.78957915832 138% => OK
gunning_fog: 10.4 10.1190380762 103% => OK
text_standard: 11.0 10.7795591182 102% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.