The following memorandum is from the business manager of Happy Pancake House restaurants."Recently, butter has been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. This change, however, has had little im

Essay topics: The following memorandum is from the business manager of Happy Pancake House restaurants.
"Recently, butter has been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. This change, however, has had little impact on our customers. In fact, only about 2 percent of customers have complained, indicating that an average of 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who ask for butter do not complain when they are given margarine instead. Clearly, either these customers do not distinguish butter from margarine or they use the term 'butter' to refer to either butter or margarine."

yoonjung1917@gmail.com's picture

According to the memorandum, the business manager of Happy Pancake House restaurants believes that its replacement of butter by margarine is somehow sucessful since there is no significant complaints made. However, responses mentioned in the passage need further consideration on the customers' satisfaction over the changed recipe.

To begin with, the author suggests that its recent replacement of butter into magarine is successful since only 2 percent of customers showed negative actions. From this mere statistics, the author hastily concludes that the change did not influence customers' satisfaction at all. However, it is possible that since this change was implemented recently customers' complaints may dratistically rise as time goes by. Moreover, even though they might dislike the food but did not express their complaints immediately. The customer feedback service for Happy Pancake might have been inaccessible for average customers. Unless accurate survey is made on significant number of respondents, the author's claim that there were little complaints is unconvincing.

Likewise, the author mentions the reports from servers and asserts that the customers were ignorant of distinguishing butter from margarine and showed little complaints. Still, since the reporting was made by servers, the reporting provides doubtful picture on customers' actual satisfaction. That is, we can't tell whether these servers are lying on the situation or have no sense to notice customers feeling. Some servers might have not noticed minute dissatisfaction over customers' face. If it is true, it is implausible to trust servers' reports at face value. Moreover, they fail to provide actual number of customers who didn't complain and who couldn't distinguish butter from margarine. Thus, the author should provide further objective data on the number of customers who did not show complaints in order to support his idea.

In sum, even though not severe negative actions from customers were reported, the author should provide credible evidence to soothe the possible speculation for the readers.

Essay Categories: 
Votes: 
Average: 5 (2 votes)
This essay topic by other users:
Post date Users Rates More about the essay
2 months 3 weeks ago Krishna Prasad 49 Read full essay
3 months 5 days ago orlando23 48 Read full essay
4 months 2 weeks ago Amin Beheshti 58 Read full essay
9 months 1 week ago adhgna@gmail.com 70 Read full essay
1 year 2 weeks ago julls.kl 58 Read full essay
1 year 1 month ago Shrinivaschavhan0029 62 Read full essay
1 year 2 months ago ishi 50 Read full essay
1 year 2 months ago temotod 16 Read full essay
1 year 2 months ago temotod 67.5 Read full essay
1 year 3 months ago proka 59 Read full essay

Pages

More essays by this user:

Pages

Comments

Grammar and spelling errors:
Line 1, column 285, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'customers'' or 'customer's'?
Suggestion: customers'; customer's
...ssage need further consideration on the customers satisfaction over the changed recipe. ...
^^^^^^^^^
Line 5, column 305, Rule ID: CANT[1]
Message: Did you mean 'can't' or 'cannot'?
Suggestion: can't; cannot
...tomers actual satisfaction. That is, we cant tell whether these servers are lying on...
^^^^
Line 5, column 625, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: didn't
... provide actual number of customers who didnt complain and who couldnt distinguish bu...
^^^^^
Line 5, column 648, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: couldn't
...of customers who didnt complain and who couldnt distinguish butter from margarine. Thus...
^^^^^^^

Transition Words or Phrases used:
but, however, if, likewise, may, moreover, so, still, thus, it is true, to begin with

Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments

Performance on Part of Speech:
To be verbs : 16.0 19.6327345309 81% => OK
Auxiliary verbs: 7.0 12.9520958084 54% => OK
Conjunction : 5.0 11.1786427146 45% => More conjunction wanted.
Relative clauses : 10.0 13.6137724551 73% => More relative clauses wanted.
Pronoun: 20.0 28.8173652695 69% => OK
Preposition: 41.0 55.5748502994 74% => OK
Nominalization: 11.0 16.3942115768 67% => OK

Performance on vocabulary words:
No of characters: 1785.0 2260.96107784 79% => OK
No of words: 315.0 441.139720559 71% => More content wanted.
Chars per words: 5.66666666667 5.12650576532 111% => OK
Fourth root words length: 4.21286593061 4.56307096286 92% => OK
Word Length SD: 2.90677525853 2.78398813304 104% => OK
Unique words: 177.0 204.123752495 87% => More unique words wanted.
Unique words percentage: 0.561904761905 0.468620217663 120% => OK
syllable_count: 551.7 705.55239521 78% => OK
avg_syllables_per_word: 1.8 1.59920159681 113% => OK

A sentence (or a clause, phrase) starts by:
Pronoun: 5.0 4.96107784431 101% => OK
Article: 9.0 8.76447105788 103% => OK
Subordination: 5.0 2.70958083832 185% => OK
Conjunction: 0.0 1.67365269461 0% => OK
Preposition: 5.0 4.22255489022 118% => OK

Performance on sentences:
How many sentences: 16.0 19.7664670659 81% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 19.0 22.8473053892 83% => The Avg. Sentence Length is relatively short.
Sentence length SD: 33.7860918131 57.8364921388 58% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 111.5625 119.503703932 93% => OK
Words per sentence: 19.6875 23.324526521 84% => OK
Discourse Markers: 5.3125 5.70786347227 93% => OK
Paragraphs: 4.0 5.15768463074 78% => More paragraphs wanted.
Language errors: 4.0 5.25449101796 76% => OK
Sentences with positive sentiment : 10.0 8.20758483034 122% => OK
Sentences with negative sentiment : 6.0 6.88822355289 87% => OK
Sentences with neutral sentiment: 0.0 4.67664670659 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?

Coherence and Cohesion:
Essay topic to essay body coherence: 0.149191022483 0.218282227539 68% => OK
Sentence topic coherence: 0.0511056812598 0.0743258471296 69% => OK
Sentence topic coherence SD: 0.0821326573593 0.0701772020484 117% => OK
Paragraph topic coherence: 0.111600008461 0.128457276422 87% => OK
Paragraph topic coherence SD: 0.0990805906348 0.0628817314937 158% => OK

Essay readability:
automated_readability_index: 15.1 14.3799401198 105% => OK
flesch_reading_ease: 35.27 48.3550499002 73% => OK
smog_index: 8.8 7.1628742515 123% => OK
flesch_kincaid_grade: 13.1 12.197005988 107% => OK
coleman_liau_index: 15.61 12.5979740519 124% => OK
dale_chall_readability_score: 8.74 8.32208582834 105% => OK
difficult_words: 83.0 98.500998004 84% => More difficult words wanted.
linsear_write_formula: 11.5 12.3882235529 93% => OK
gunning_fog: 9.6 11.1389221557 86% => OK
text_standard: 9.0 11.9071856287 76% => OK
What are above readability scores?

---------------------

Rates: 50.0 out of 100
Scores by essay e-grader: 3.0 Out of 6
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.

Sentence: According to the memorandum, the business manager of Happy Pancake House restaurants believes that its replacement of butter by margarine is somehow sucessful since there is no significant complaints made.
Error: sucessful Suggestion: successful

Sentence: However, it is possible that since this change was implemented recently customers' complaints may dratistically rise as time goes by.
Error: dratistically Suggestion: No alternate word

Attribute Value Ideal
Final score: 3.0 out of 6
Category: Satisfactory Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 2 2
No. of Sentences: 16 15
No. of Words: 317 350
No. of Characters: 1744 1500
No. of Different Words: 173 200
Fourth Root of Number of Words: 4.22 4.7
Average Word Length: 5.502 4.6
Word Length SD: 2.86 2.4
No. of Words greater than 5 chars: 147 100
No. of Words greater than 6 chars: 113 80
No. of Words greater than 7 chars: 78 40
No. of Words greater than 8 chars: 54 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 19.812 21.0
Sentence Length SD: 4.965 7.5
Use of Discourse Markers (%): 0.562 0.12
Sentence-Text Coherence: 0.354 0.35
Sentence-Para Coherence: 0.523 0.50
Sentence-Sentence Coherence: 0.105 0.07
Number of Paragraphs: 4 5

Pages