"Recently, butter has been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. This change, however, has had little impact on our customers. In fact, only about 2 percent of customers have complained, indicating that an average of 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who ask for butter do not complain when they are given margarine instead. Clearly, either these customers do not distinguish butter from margarine or they use the term 'butter' to refer to either butter or margarine."
Write a response in which you discuss one or more alternative explanations that could rival the proposed explanation and explain how your explanation(s) can plausibly account for the facts presented in the argument.
Pancakes with delicious butter and honey is a combo which is irresistible. But must say that this attempt of Happy pancake house is a courageous move. Well, this change has taken place recently and customers might not have actually felt the difference and so are not complaining. But that does not mean that the customers are unaware of the change. The change may impact gradually and customers might notice it when they have just been eating in some other restaurant or café where butter is served instead of margarine.
The fact that 2 percent of customers have complained should not be used to come to a conclusion that this replacement does not make any difference. Many customers are very adaptable and might not have found any change in overall flavour but that doesn’t mean they liked it a lot and are happy with the change.
When a customer asks for extra butter and is served with margarine instead either the customer might have thought that he/she had ordered margarine mistakenly, or there is a chance that customer might think that the restaurant is running short of butter and so is serving margarine instead thus getting impressed with the service of restaurant as they are making sure that the customer is not overlooked and is served something as an act of respect towards customer. Another possibility is that the customer might think that the old chef is replaced and the new chef and he/she recommends serving margarine instead of butter . The customers might not raise their voice as an act of honour towards the chef’s recommendations.
There are several possibilities and so the writer simply can’t conclude that customers are happy with the change as there are very minimal number of them complaining. Moreover, some customers might not notice this change as this might not be that noticeable or relevant in their point of view. The statement that customers are unable to distinguish in taste is not applicable to all as not everyone is senseless to taste. The writer must take into account the comments from some specific number of customers and then conclude if the change is a good one or not.
Comments
e-rater score report
Attribute Value Ideal
Final score: 4.0 out of 6
Category: Good Excellent
No. of Grammatical Errors: 6 2
No. of Spelling Errors: 5 2
No. of Sentences: 14 15
No. of Words: 365 350
No. of Characters: 1736 1500
No. of Different Words: 166 200
Fourth Root of Number of Words: 4.371 4.7
Average Word Length: 4.756 4.6
Word Length SD: 2.546 2.4
No. of Words greater than 5 chars: 117 100
No. of Words greater than 6 chars: 84 80
No. of Words greater than 7 chars: 60 40
No. of Words greater than 8 chars: 43 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 26.071 21.0
Sentence Length SD: 15.836 7.5
Use of Discourse Markers (%): 0.643 0.12
Sentence-Text Coherence: 0.366 0.35
Sentence-Para Coherence: 0.435 0.50
Sentence-Sentence Coherence: 0.132 0.07
Number of Paragraphs: 2 5
Grammar and spelling errors:
Line 2, column 1, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...butter is served instead of margarine. The fact that 2 percent of customers hav...
^^^
Line 3, column 567, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...he old chef is replaced and the new chef and he/she recommends serving margarine...
^^
Line 3, column 598, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
... new chef and he/she recommends serving margarine instead of butter . The custom...
^^
Line 3, column 627, Rule ID: COMMA_PARENTHESIS_WHITESPACE
Message: Don't put a space before the full stop
Suggestion: .
...nds serving margarine instead of butter . The customers might not raise their voi...
^^
Transition Words or Phrases used:
actually, but, if, look, may, moreover, so, then, thus, well
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 27.0 19.6327345309 138% => OK
Auxiliary verbs: 14.0 12.9520958084 108% => OK
Conjunction : 20.0 11.1786427146 179% => OK
Relative clauses : 19.0 13.6137724551 140% => OK
Pronoun: 32.0 28.8173652695 111% => OK
Preposition: 28.0 55.5748502994 50% => More preposition wanted.
Nominalization: 4.0 16.3942115768 24% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1770.0 2260.96107784 78% => OK
No of words: 362.0 441.139720559 82% => More content wanted.
Chars per words: 4.88950276243 5.12650576532 95% => OK
Fourth root words length: 4.36191444098 4.56307096286 96% => OK
Word Length SD: 2.6186771985 2.78398813304 94% => OK
Unique words: 166.0 204.123752495 81% => More unique words wanted.
Unique words percentage: 0.458563535912 0.468620217663 98% => OK
syllable_count: 556.2 705.55239521 79% => OK
avg_syllables_per_word: 1.5 1.59920159681 94% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 4.96107784431 20% => OK
Article: 5.0 8.76447105788 57% => OK
Subordination: 1.0 2.70958083832 37% => OK
Conjunction: 3.0 1.67365269461 179% => OK
Preposition: 0.0 4.22255489022 0% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 14.0 19.7664670659 71% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 25.0 22.8473053892 109% => OK
Sentence length SD: 93.8794548387 57.8364921388 162% => OK
Chars per sentence: 126.428571429 119.503703932 106% => OK
Words per sentence: 25.8571428571 23.324526521 111% => OK
Discourse Markers: 4.28571428571 5.70786347227 75% => OK
Paragraphs: 4.0 5.15768463074 78% => More paragraphs wanted.
Language errors: 4.0 5.25449101796 76% => OK
Sentences with positive sentiment : 9.0 8.20758483034 110% => OK
Sentences with negative sentiment : 2.0 6.88822355289 29% => More negative sentences wanted.
Sentences with neutral sentiment: 3.0 4.67664670659 64% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.334757907347 0.218282227539 153% => OK
Sentence topic coherence: 0.120678458914 0.0743258471296 162% => OK
Sentence topic coherence SD: 0.0514847177406 0.0701772020484 73% => OK
Paragraph topic coherence: 0.215525808443 0.128457276422 168% => OK
Paragraph topic coherence SD: 0.0511114034024 0.0628817314937 81% => OK
Essay readability:
automated_readability_index: 14.5 14.3799401198 101% => OK
flesch_reading_ease: 54.56 48.3550499002 113% => OK
smog_index: 3.1 7.1628742515 43% => Smog_index is low.
flesch_kincaid_grade: 11.9 12.197005988 98% => OK
coleman_liau_index: 11.38 12.5979740519 90% => OK
dale_chall_readability_score: 7.36 8.32208582834 88% => OK
difficult_words: 57.0 98.500998004 58% => More difficult words wanted.
linsear_write_formula: 7.5 12.3882235529 61% => OK
gunning_fog: 12.0 11.1389221557 108% => OK
text_standard: 12.0 11.9071856287 101% => OK
What are above readability scores?
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Rates: 50.0 out of 100
Scores by essay e-grader: 3.0 Out of 6
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.