The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You should write at least 150 words.
The pie charts illustrate the survey which promotes the rating of 100 guests to the Parkway Hotel’ customer service between 2005 and 2010 with five separate categories of attitudes.
Overall, it can be clearly seen that the quality of customer service has been improve significantly in the period of five year through guest reviews.
In details, although there was only 5% of visitors vote for excellent in 2005, this number was increased dramatically to exactly 28% in the year 2010. Besides that, from 15% people who voted for very poor service in 2005, it fell steadily to around 4% in next 5 year.
According to the pie charts, the proportion of good service group reached a peak from 14% to about 39% during the period. However, the period between 2005 and 2010 witnessed a double decrease in the group of satisfactory. Finally, the figure for poop service category reduced by 10% from 2005 to 2010.
Grammar and spelling errors:
Line 2, column 79, Rule ID: BEEN_PART_AGREEMENT[1]
Message: Consider using a past participle here: 'improved'.
Suggestion: improved
...he quality of customer service has been improve significantly in the period of five yea...
^^^^^^^
Transition Words or Phrases used:
besides, finally, however, if
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 7.0 57% => More to be verbs wanted.
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 2.0 6.8 29% => More conjunction wanted.
Relative clauses : 4.0 3.15609756098 127% => OK
Pronoun: 5.0 5.60731707317 89% => OK
Preposition: 32.0 33.7804878049 95% => OK
Nominalization: 1.0 3.97073170732 25% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 760.0 965.302439024 79% => OK
No of words: 155.0 196.424390244 79% => More content wanted.
Chars per words: 4.90322580645 4.92477711251 100% => OK
Fourth root words length: 3.52844152537 3.73543355544 94% => OK
Word Length SD: 2.55972162899 2.65546596893 96% => OK
Unique words: 102.0 106.607317073 96% => OK
Unique words percentage: 0.658064516129 0.547539520022 120% => OK
syllable_count: 218.7 283.868780488 77% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 1.53170731707 196% => OK
Article: 4.0 4.33902439024 92% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 4.0 3.36585365854 119% => OK
Performance on sentences:
How many sentences: 7.0 8.94146341463 78% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 22.0 22.4926829268 98% => OK
Sentence length SD: 33.2129800051 43.030603864 77% => OK
Chars per sentence: 108.571428571 112.824112599 96% => OK
Words per sentence: 22.1428571429 22.9334400587 97% => OK
Discourse Markers: 4.14285714286 5.23603664747 79% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.195488927825 0.215688989381 91% => OK
Sentence topic coherence: 0.0870529051195 0.103423049105 84% => OK
Sentence topic coherence SD: 0.0720178935663 0.0843802449381 85% => OK
Paragraph topic coherence: 0.120485523748 0.15604864568 77% => OK
Paragraph topic coherence SD: 0.0713646647535 0.0819641961636 87% => OK
Essay readability:
automated_readability_index: 12.7 13.2329268293 96% => OK
flesch_reading_ease: 66.07 61.2550243902 108% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 9.5 10.3012195122 92% => OK
coleman_liau_index: 11.14 11.4140731707 98% => OK
dale_chall_readability_score: 8.29 8.06136585366 103% => OK
difficult_words: 35.0 40.7170731707 86% => OK
linsear_write_formula: 14.0 11.4329268293 122% => OK
gunning_fog: 10.8 10.9970731707 98% => OK
text_standard: 9.0 11.0658536585 81% => OK
What are above readability scores?
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More content wanted.
Rates: 61.797752809 out of 100
Scores by essay e-grader: 5.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.