You have bought an item of clothing at an online store. However, when the item arrived it was the wrong size and color.
Write a letter to the customer service manager of the company. In your letter
• describe the problem
• say how you feel about this
• say what you want the manager to do.
Write at least 150 words.
Hi
I recently ordered a shirt from ww.onlineakea.com. The purchase got delivered in time and there was no damage in packaging but there was issue with the shirt. This letter is in context of wrong item that I got in shipping.
The issue is that I have ordered a white cotton shirt of XL size from Levis company. Whereas, the product which I receieved was of dark brown color and XXL size as you can see it is case of wrong delivery. The customer service representative is also not accepting the issue and they mentioned the item cannot be returned as it's wearable.
To be honest, I felt puzzled with the response I got from them. As a result, I was in state of dilemma of what to do next as the shirt is of no use to me. I was helpless in my matter as no one will listen to my side of the problem.
The first step to resolve in my problem. Please have someone collect the wrong item and delivered the apparel which I have actually ordered as it have been more than 10 days. I would like the case closed as soon as possible.
I hope to hear from you soon in this matter. Thank you for your time and support.
Yours faithfully
Michael
Grammar and spelling errors:
Line 1, column 3, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
Hi I recently ordered a shirt from ww.onlin...
^^^^^
Line 13, column 17, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...r time and support. Yours faithfully Michael
^^^
Transition Words or Phrases used:
actually, also, but, first, so, whereas, as a result
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 13.0 7.48453608247 174% => OK
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 6.0 5.05154639175 119% => OK
Relative clauses : 4.0 3.03092783505 132% => OK
Pronoun: 29.0 32.9175257732 88% => OK
Preposition: 29.0 26.3917525773 110% => OK
Nominalization: 0.0 3.85567010309 0% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 936.0 937.175257732 100% => OK
No of words: 218.0 206.0 106% => OK
Chars per words: 4.29357798165 4.54256449028 95% => OK
Fourth root words length: 3.84250218741 3.78020617076 102% => OK
Word Length SD: 2.47313653951 2.54303337028 97% => OK
Unique words: 118.0 127.690721649 92% => More unique words wanted.
Unique words percentage: 0.54128440367 0.622605031667 87% => More unique words wanted or less content wanted.
syllable_count: 296.1 290.88556701 102% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 8.0 9.13402061856 88% => OK
Article: 5.0 0.824742268041 606% => Less articles wanted as sentence beginning.
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 15.0 12.6804123711 118% => OK
Sentence length: 14.0 16.3608247423 86% => OK
Sentence length SD: 33.9112567348 44.8134815571 76% => OK
Chars per sentence: 62.4 76.5299724578 82% => OK
Words per sentence: 14.5333333333 16.8248392259 86% => OK
Discourse Markers: 3.46666666667 4.34317383033 80% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 2.0 2.54639175258 79% => OK
Sentences with positive sentiment : 5.0 7.41237113402 67% => OK
Sentences with negative sentiment : 8.0 1.49484536082 535% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.219619894249 0.216113520407 102% => OK
Sentence topic coherence: 0.0672300125874 0.0766984524023 88% => OK
Sentence topic coherence SD: 0.0563553884734 0.0603063233224 93% => OK
Paragraph topic coherence: 0.114293226467 0.12726935374 90% => OK
Paragraph topic coherence SD: 0.0444286411019 0.0580467560999 77% => OK
Essay readability:
automated_readability_index: 6.0 8.37731958763 72% => Automated_readability_index is low.
flesch_reading_ease: 74.19 70.7449484536 105% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 6.4 7.45979381443 86% => OK
coleman_liau_index: 7.01 8.71597938144 80% => OK
dale_chall_readability_score: 7.01 7.59969072165 92% => OK
difficult_words: 37.0 41.2886597938 90% => OK
linsear_write_formula: 8.0 8.62886597938 93% => OK
gunning_fog: 7.6 8.54432989691 89% => OK
text_standard: 8.0 8.15463917526 98% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.