You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
– Describe the problem with the equipment
– Explain what happened when you phoned the shop
– Say what would you like the manager to do
Dear Sir or Madam,
The purpose of this letter is to express my dissatisfaction with the blender I purchased in your store last week, and with the poor customer service I received when I called your company to discuss the issue.
The problem with the blender is that the blades do not spin properly. When I turn the blender on the blades start rotating at a fast speed and then they suddenly stop spinning.
Immediately after I noticed this defect, I called the shop requesting remedial action to be taken; however, the person who answered the phone replied that there was nothing he could do to solve the problem.
I would appreciate it if you could replace my faulty blender for a new one of the same brand and colour since the product has a one year warranty and I have kept the receipt of my purchase.
Please contact me and let me know how you intend to resolve this matter.
Yours sincerely,
Steven Smith
Transition Words or Phrases used:
however, if, so, then
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 4.0 7.48453608247 53% => More to be verbs wanted.
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 6.0 5.05154639175 119% => OK
Relative clauses : 5.0 3.03092783505 165% => OK
Pronoun: 26.0 32.9175257732 79% => OK
Preposition: 16.0 26.3917525773 61% => OK
Nominalization: 1.0 3.85567010309 26% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 768.0 937.175257732 82% => OK
No of words: 165.0 206.0 80% => More content wanted.
Chars per words: 4.65454545455 4.54256449028 102% => OK
Fourth root words length: 3.58402463422 3.78020617076 95% => OK
Word Length SD: 2.42613562439 2.54303337028 95% => OK
Unique words: 111.0 127.690721649 87% => More unique words wanted.
Unique words percentage: 0.672727272727 0.622605031667 108% => OK
syllable_count: 230.4 290.88556701 79% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 9.13402061856 33% => OK
Article: 3.0 0.824742268041 364% => Less articles wanted as sentence beginning.
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 0.0 1.44329896907 0% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 7.0 12.6804123711 55% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 23.0 16.3608247423 141% => The Avg. Sentence Length is relatively long.
Sentence length SD: 72.2266839717 44.8134815571 161% => OK
Chars per sentence: 109.714285714 76.5299724578 143% => OK
Words per sentence: 23.5714285714 16.8248392259 140% => OK
Discourse Markers: 3.0 4.34317383033 69% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 3.0 7.41237113402 40% => More positive sentences wanted.
Sentences with negative sentiment : 4.0 1.49484536082 268% => Less negative sentences wanted.
Sentences with neutral sentiment: 0.0 3.94845360825 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.208924462336 0.216113520407 97% => OK
Sentence topic coherence: 0.0778178037307 0.0766984524023 101% => OK
Sentence topic coherence SD: 0.0385524421263 0.0603063233224 64% => OK
Paragraph topic coherence: 0.0880822563905 0.12726935374 69% => OK
Paragraph topic coherence SD: 0.0406360973497 0.0580467560999 70% => OK
Essay readability:
automated_readability_index: 12.3 8.37731958763 147% => OK
flesch_reading_ease: 65.05 70.7449484536 92% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 9.9 7.45979381443 133% => OK
coleman_liau_index: 9.99 8.71597938144 115% => OK
dale_chall_readability_score: 8.51 7.59969072165 112% => OK
difficult_words: 39.0 41.2886597938 94% => OK
linsear_write_formula: 13.0 8.62886597938 151% => OK
gunning_fog: 11.2 8.54432989691 131% => OK
text_standard: 10.0 8.15463917526 123% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.