You recently visited a store and did not like the customer service there. Write a letter to the store manager and say:
1) What was the issue there?
2) Why wasn't the staff helpful?
3)Suggest what can be done about it?
Dear Sir/Madam,
My name is James Smith. I am writing this letter to express my dissatisfaction with an unsatisfactory customer service that I received in your store situated on the Queen Stree on 15th July.
I have been a frequent customer of your shop for an extended period and have always amazed by the experience that I receive from your employees. Unfortunately, the last time when I visited your store, I was appalled by the kind of behaviour served by one of the crew members. Firstly, When I walked into the store, I was roaming around for about ten minutes, but none of the employees acknowledged my presence. And, when finally they asked me for my intended visit, the staff member overheard my requests and was continuously busy looking into his phone.
Moreover, In frustration when I was leaving the store, I immediately heard an inappropriate remark which was beyond my tolerance. I tried to bring up the issue to the store manager, but I was advised to follow a formal complaint procedure which is why I am writing this letter.
I would like you to go through my complaint and take the necessary steps to resolve this matter. Additionally, I will be delighted if you could train and teach your staff about ethics and basic manners so that customers would not have to face these problems in the future.
I look forward to hearing back from you and to the improved service as well.
Yours faithfully,
Hellen.
Transition Words or Phrases used:
but, finally, first, firstly, if, look, moreover, so, well, kind of
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 10.0 7.48453608247 134% => OK
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 8.0 5.05154639175 158% => OK
Relative clauses : 9.0 3.03092783505 297% => Less relative clauses wanted (maybe 'which' is over used).
Pronoun: 42.0 32.9175257732 128% => Less pronouns wanted
Preposition: 33.0 26.3917525773 125% => OK
Nominalization: 5.0 3.85567010309 130% => OK
Performance on vocabulary words:
No of characters: 1194.0 937.175257732 127% => OK
No of words: 248.0 206.0 120% => OK
Chars per words: 4.81451612903 4.54256449028 106% => OK
Fourth root words length: 3.96837696647 3.78020617076 105% => OK
Word Length SD: 2.80631256608 2.54303337028 110% => OK
Unique words: 152.0 127.690721649 119% => OK
Unique words percentage: 0.612903225806 0.622605031667 98% => OK
syllable_count: 366.3 290.88556701 126% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 11.0 9.13402061856 120% => OK
Article: 2.0 0.824742268041 243% => Less articles wanted as sentence beginning.
Subordination: 2.0 1.83505154639 109% => OK
Conjunction: 2.0 0.463917525773 431% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 12.0 12.6804123711 95% => OK
Sentence length: 20.0 16.3608247423 122% => The Avg. Sentence Length is relatively long.
Sentence length SD: 45.3676340823 44.8134815571 101% => OK
Chars per sentence: 99.5 76.5299724578 130% => OK
Words per sentence: 20.6666666667 16.8248392259 123% => OK
Discourse Markers: 5.58333333333 4.34317383033 129% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 6.0 7.41237113402 81% => OK
Sentences with negative sentiment : 4.0 1.49484536082 268% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.21957198695 0.216113520407 102% => OK
Sentence topic coherence: 0.0752228326541 0.0766984524023 98% => OK
Sentence topic coherence SD: 0.0511302945983 0.0603063233224 85% => OK
Paragraph topic coherence: 0.117552422367 0.12726935374 92% => OK
Paragraph topic coherence SD: 0.0360745515896 0.0580467560999 62% => OK
Essay readability:
automated_readability_index: 11.6 8.37731958763 138% => OK
flesch_reading_ease: 59.64 70.7449484536 84% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 9.9 7.45979381443 133% => OK
coleman_liau_index: 10.62 8.71597938144 122% => OK
dale_chall_readability_score: 8.45 7.59969072165 111% => OK
difficult_words: 60.0 41.2886597938 145% => OK
linsear_write_formula: 10.5 8.62886597938 122% => OK
gunning_fog: 10.0 8.54432989691 117% => OK
text_standard: 10.0 8.15463917526 123% => OK
What are above readability scores?
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Rates: 87.0786516854 out of 100
Scores by essay e-grader: 7.75 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.