The following memorandum is from the business manager of Happy Pancake House restaurants.
"Recently, butter has been replaced by margarine in Happy Pancake House restaurants throughout the south-western United States. This change, however, has had little impact on our customers. In fact, only about 2 percent of customers have complained, indicating that an average of 98 people out of 100 is happy with the change. Furthermore, many servers have reported that a number of customers who ask for butter do not complain when they are given margarine instead. Clearly, either these customers do not distinguish butter from margarine or they use the term 'butter' to refer to either butter or margarine."
Write a response in which you discuss one or more alternative explanations that could rival the proposed explanation and explain how your explanation(s) can plausibly account for the facts presented in the argument.
It is stated in the memorandum that, butter has been replaced by the margarine in Happy Pancake House restaurant. Additionally it is stated that, by this action only 2% of customer has complained which is 2 out of 100 people. Furthermore, those who ask for butter and provided with margarine instead have no complain. However, before coming to conclusion that customers are happy some question must be answer.
To begin with, what if customer directly shifts to other restaurant instead of complaining? Or what if other customer did not take effort to complain but they are not satisfied? Maybe, many customers have shifted to another restaurant and they thought its waste of time complaining so only 2% of people complain. It is blatant that all customers will not call and complain about the food quality. As feedback back was not taken by the restaurant about their food quality after making some changes so it plausible that conclusion drawn from this that only 2% customers has complained means 98% has liked the quality of food does not hold any water.
Moreover, what if customer knows that they were given margarine instead of butter? Or what if customer has decided not to order anything else from this restaurant again so they have not complained? Maybe, customer knows that they were given margarine instead of butter and they are so disappointed that they have decided not to order anything from this restaurant again. In this case it is blatant that customer will not take efforts to call and give feedback or complain. If this happens to be true than it will exacerbate the situation and in long run restaurant will be debacle.
Finally, what if customer knows difference between butter and margarine? Maybe, customer has thought that some armature has made mistake by putting margarine instead of butter. In this case it is plausible that majority of customers will not complain thinking that this is a mistake. But if this is banal then customer may get disappointed and they may stop ordering from the Happy Pancake House restaurant. If this happens to be true than restaurant will experience major debacle and it may exacerbate the situation.
In conclusion, the evidence provided by the arguer, that supports his claim, is dubious as well as erroneous. However, if all questions are answer and more evidence is provided then it will strengthen the argument.
Comments
e-rater score report
Attribute Value Ideal
Final score: 3.5 out of 6
Category: Satisfactory Excellent
No. of Grammatical Errors: 13 2
No. of Spelling Errors: 2 2
No. of Sentences: 21 15
No. of Words: 398 350
No. of Characters: 1936 1500
No. of Different Words: 162 200
Fourth Root of Number of Words: 4.467 4.7
Average Word Length: 4.864 4.6
Word Length SD: 2.562 2.4
No. of Words greater than 5 chars: 131 100
No. of Words greater than 6 chars: 112 80
No. of Words greater than 7 chars: 80 40
No. of Words greater than 8 chars: 45 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 18.952 21.0
Sentence Length SD: 6.75 7.5
Use of Discourse Markers (%): 0.714 0.12
Sentence-Text Coherence: 0.334 0.35
Sentence-Para Coherence: 0.539 0.50
Sentence-Sentence Coherence: 0.097 0.07
Number of Paragraphs: 5 5
Grammar and spelling errors:
Line 1, column 115, Rule ID: SENT_START_CONJUNCTIVE_LINKING_ADVERB_COMMA[1]
Message: Did you forget a comma after a conjunctive/linking adverb?
Suggestion: Additionally,
...rine in Happy Pancake House restaurant. Additionally it is stated that, by this action only ...
^^^^^^^^^^^^
Line 7, column 519, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...le and it may exacerbate the situation. In conclusion, the evidence provided by ...
^^^^^^^
Line 9, column 216, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...d then it will strengthen the argument.
^^^^^^
Transition Words or Phrases used:
but, finally, furthermore, however, if, may, moreover, so, then, well, in conclusion, as well as, to begin with
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 22.0 19.6327345309 112% => OK
Auxiliary verbs: 11.0 12.9520958084 85% => OK
Conjunction : 15.0 11.1786427146 134% => OK
Relative clauses : 16.0 13.6137724551 118% => OK
Pronoun: 45.0 28.8173652695 156% => Less pronouns wanted
Preposition: 42.0 55.5748502994 76% => OK
Nominalization: 8.0 16.3942115768 49% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1995.0 2260.96107784 88% => OK
No of words: 398.0 441.139720559 90% => More content wanted.
Chars per words: 5.01256281407 5.12650576532 98% => OK
Fourth root words length: 4.46653527281 4.56307096286 98% => OK
Word Length SD: 2.64405784598 2.78398813304 95% => OK
Unique words: 172.0 204.123752495 84% => More unique words wanted.
Unique words percentage: 0.43216080402 0.468620217663 92% => More unique words wanted or less content wanted.
syllable_count: 611.1 705.55239521 87% => OK
avg_syllables_per_word: 1.5 1.59920159681 94% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 4.0 4.96107784431 81% => OK
Article: 1.0 8.76447105788 11% => OK
Subordination: 5.0 2.70958083832 185% => OK
Conjunction: 3.0 1.67365269461 179% => OK
Preposition: 6.0 4.22255489022 142% => OK
Performance on sentences:
How many sentences: 21.0 19.7664670659 106% => OK
Sentence length: 18.0 22.8473053892 79% => The Avg. Sentence Length is relatively short.
Sentence length SD: 37.1509148769 57.8364921388 64% => OK
Chars per sentence: 95.0 119.503703932 79% => OK
Words per sentence: 18.9523809524 23.324526521 81% => OK
Discourse Markers: 5.28571428571 5.70786347227 93% => OK
Paragraphs: 5.0 5.15768463074 97% => OK
Language errors: 3.0 5.25449101796 57% => OK
Sentences with positive sentiment : 7.0 8.20758483034 85% => OK
Sentences with negative sentiment : 12.0 6.88822355289 174% => OK
Sentences with neutral sentiment: 2.0 4.67664670659 43% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.196751233676 0.218282227539 90% => OK
Sentence topic coherence: 0.0739259116336 0.0743258471296 99% => OK
Sentence topic coherence SD: 0.0932917731954 0.0701772020484 133% => OK
Paragraph topic coherence: 0.122311166204 0.128457276422 95% => OK
Paragraph topic coherence SD: 0.0860010257748 0.0628817314937 137% => OK
Essay readability:
automated_readability_index: 11.6 14.3799401198 81% => Automated_readability_index is low.
flesch_reading_ease: 61.67 48.3550499002 128% => OK
smog_index: 3.1 7.1628742515 43% => Smog_index is low.
flesch_kincaid_grade: 9.1 12.197005988 75% => OK
coleman_liau_index: 11.78 12.5979740519 94% => OK
dale_chall_readability_score: 7.15 8.32208582834 86% => OK
difficult_words: 66.0 98.500998004 67% => More difficult words wanted.
linsear_write_formula: 7.5 12.3882235529 61% => OK
gunning_fog: 9.2 11.1389221557 83% => OK
text_standard: 12.0 11.9071856287 101% => OK
What are above readability scores?
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Rates: 66.67 out of 100
Scores by essay e-grader: 4.0 Out of 6
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.