You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include:
1) Facts. You need to be concise but explain what happened.
2) Polite. No one responds to insults.
3) Outline what you wish from this. What do you want to happen?
4) Firmness. You want to be taken seriously.
Dear Sir or Madam,
This letter is a feedback with regards to the dinner I had at your restaurant on 29th September.
I had an awful experience at your restaurant while I was on a date with my fiancée. To begin with, the food that was served to us was cold and the meat was a bit stale. Despite the mix up while getting our order, the worst was the duty manager and his handling of the situation. Instead of remedying the mistake and apologizing for bad quality food, the fingers were pointed at us for confusing the waiter while ordering the items.
This is completely unacceptable as we are one of the old customers and this is not the standard of Sheraton that I have visited before. I’m writing this to bring the situation to your notice and ensure the service quality is not dropped further. I would like a written apology from the duty manager and refund of the bill. I could have gone online and submitted a feedback which would dent the restaurant’s image, but as a loyal customer and admirer of the service and food, I chose to take it up with higher authorities in good faith.
I trust this feedback is viewed as an opportunity to identify the service gaps and change how valued customers are treated. I hope there will be adequate measures taken up to prevent from such situations to be repeated. I look forward to hearing from you soon.
Yours faithfully,
Mihira
Comments
Essay evaluations by e-grader
Grammar and spelling errors:
Line 4, column 323, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...he duty manager and refund of the bill. I could have gone online and submitted a ...
^
Line 5, column 1, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...ith higher authorities in good faith. I trust this feedback is viewed as an opp...
^
Line 5, column 125, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...hange how valued customers are treated. I hope there will be adequate measures ta...
^
Line 5, column 221, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...nt from such situations to be repeated. I look forward to hearing from you soon. ...
^
Transition Words or Phrases used:
but, if, look, so, while, to begin with
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 15.0 7.48453608247 200% => Less to be verbs wanted.
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 12.0 5.05154639175 238% => Less conjunction wanted
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 30.0 32.9175257732 91% => OK
Preposition: 35.0 26.3917525773 133% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 1141.0 937.175257732 122% => OK
No of words: 250.0 206.0 121% => OK
Chars per words: 4.564 4.54256449028 100% => OK
Fourth root words length: 3.97635364384 3.78020617076 105% => OK
Word Length SD: 2.5632011236 2.54303337028 101% => OK
Unique words: 147.0 127.690721649 115% => OK
Unique words percentage: 0.588 0.622605031667 94% => More unique words wanted or less content wanted.
syllable_count: 361.8 290.88556701 124% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 11.0 9.13402061856 120% => OK
Article: 3.0 0.824742268041 364% => Less articles wanted as sentence beginning.
Subordination: 0.0 1.83505154639 0% => More adverbial clause wanted.
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 3.0 1.44329896907 208% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 13.0 12.6804123711 103% => OK
Sentence length: 19.0 16.3608247423 116% => OK
Sentence length SD: 46.3555847411 44.8134815571 103% => OK
Chars per sentence: 87.7692307692 76.5299724578 115% => OK
Words per sentence: 19.2307692308 16.8248392259 114% => OK
Discourse Markers: 3.0 4.34317383033 69% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 4.0 2.54639175258 157% => OK
Sentences with positive sentiment : 7.0 7.41237113402 94% => OK
Sentences with negative sentiment : 4.0 1.49484536082 268% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.151776307923 0.216113520407 70% => OK
Sentence topic coherence: 0.0517295198525 0.0766984524023 67% => OK
Sentence topic coherence SD: 0.0360893685208 0.0603063233224 60% => OK
Paragraph topic coherence: 0.0843676351372 0.12726935374 66% => OK
Paragraph topic coherence SD: 0.0126710653784 0.0580467560999 22% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 9.7 8.37731958763 116% => OK
flesch_reading_ease: 69.11 70.7449484536 98% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.3 7.45979381443 111% => OK
coleman_liau_index: 9.17 8.71597938144 105% => OK
dale_chall_readability_score: 7.99 7.59969072165 105% => OK
difficult_words: 54.0 41.2886597938 131% => OK
linsear_write_formula: 9.0 8.62886597938 104% => OK
gunning_fog: 9.6 8.54432989691 112% => OK
text_standard: 10.0 8.15463917526 123% => OK
What are above readability scores?
---------------------
Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.
Grammar and spelling errors:
Line 4, column 323, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...he duty manager and refund of the bill. I could have gone online and submitted a ...
^
Line 5, column 1, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...ith higher authorities in good faith. I trust this feedback is viewed as an opp...
^
Line 5, column 125, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...hange how valued customers are treated. I hope there will be adequate measures ta...
^
Line 5, column 221, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...nt from such situations to be repeated. I look forward to hearing from you soon. ...
^
Transition Words or Phrases used:
but, if, look, so, while, to begin with
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 15.0 7.48453608247 200% => Less to be verbs wanted.
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 12.0 5.05154639175 238% => Less conjunction wanted
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 30.0 32.9175257732 91% => OK
Preposition: 35.0 26.3917525773 133% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 1141.0 937.175257732 122% => OK
No of words: 250.0 206.0 121% => OK
Chars per words: 4.564 4.54256449028 100% => OK
Fourth root words length: 3.97635364384 3.78020617076 105% => OK
Word Length SD: 2.5632011236 2.54303337028 101% => OK
Unique words: 147.0 127.690721649 115% => OK
Unique words percentage: 0.588 0.622605031667 94% => More unique words wanted or less content wanted.
syllable_count: 361.8 290.88556701 124% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 11.0 9.13402061856 120% => OK
Article: 3.0 0.824742268041 364% => Less articles wanted as sentence beginning.
Subordination: 0.0 1.83505154639 0% => More adverbial clause wanted.
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 3.0 1.44329896907 208% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 13.0 12.6804123711 103% => OK
Sentence length: 19.0 16.3608247423 116% => OK
Sentence length SD: 46.3555847411 44.8134815571 103% => OK
Chars per sentence: 87.7692307692 76.5299724578 115% => OK
Words per sentence: 19.2307692308 16.8248392259 114% => OK
Discourse Markers: 3.0 4.34317383033 69% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 4.0 2.54639175258 157% => OK
Sentences with positive sentiment : 7.0 7.41237113402 94% => OK
Sentences with negative sentiment : 4.0 1.49484536082 268% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.151776307923 0.216113520407 70% => OK
Sentence topic coherence: 0.0517295198525 0.0766984524023 67% => OK
Sentence topic coherence SD: 0.0360893685208 0.0603063233224 60% => OK
Paragraph topic coherence: 0.0843676351372 0.12726935374 66% => OK
Paragraph topic coherence SD: 0.0126710653784 0.0580467560999 22% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 9.7 8.37731958763 116% => OK
flesch_reading_ease: 69.11 70.7449484536 98% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.3 7.45979381443 111% => OK
coleman_liau_index: 9.17 8.71597938144 105% => OK
dale_chall_readability_score: 7.99 7.59969072165 105% => OK
difficult_words: 54.0 41.2886597938 131% => OK
linsear_write_formula: 9.0 8.62886597938 104% => OK
gunning_fog: 9.6 8.54432989691 112% => OK
text_standard: 10.0 8.15463917526 123% => OK
What are above readability scores?
---------------------
Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.