You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter:
describe the problem with the equipment
explain what happened when you phoned the shop
say what you would like the manager to do
Dear Sir/Madam,
This letter is a formal complaint with regards to express my dissatisfaction towards an electronic appliance brought along with the callous service response when called at the shop.
Just to bring to your attention, I bought a 'Phillips- Juicer Mixer' last week from one of your renowned shops from Downtown, Toronto. During the demo the equipment worked well; however, when the product was shipped at home it was found malfunctioned. Not only the appliance halted, the juicer container was also broken. I was reluctant to open the packaging in the first go, but I found it was not tightly packed. Lastly, there was no caution marked as 'fragile' on the box thus, it seems the product had dismantled while shipping.
Additionally, I rang the service department same day and informed the malfunctioning of the equipment. I was assured that the shipment will collected next day and the complaint has been registered under the case- AX4234. Just to re-assure, I tried to reach the service center to ensure the pick up time, I was told there is no complaint registered and will take a week's time for the replacement.
After going through all the troubles, and false commitments I am not completely thrilled with the purchase. I wan you to straightway get the shipment done, and refund all the amount incurred for the loss. I am not ready to hear any excuses, and if found any I am prepared to take my case to the higher authorities.
I would appreciate your immediate attention to this matter.
Yours faithfully,
Mansi Singh
Grammar and spelling errors:
Line 13, column 141, Rule ID: DID_BASEFORM[1]
Message: The verb 'will' requires the base form of the verb: 'collect'
Suggestion: collect
...t. I was assured that the shipment will collected next day and the complaint has been reg...
^^^^^^^^^
Line 21, column 1, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...my case to the higher authorities. I would appreciate your immediate attenti...
^
Transition Words or Phrases used:
also, but, first, however, if, lastly, so, thus, well, while, as to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 11.0 7.48453608247 147% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 7.0 5.05154639175 139% => OK
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 25.0 32.9175257732 76% => OK
Preposition: 28.0 26.3917525773 106% => OK
Nominalization: 12.0 3.85567010309 311% => Less nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1309.0 937.175257732 140% => OK
No of words: 261.0 206.0 127% => OK
Chars per words: 5.0153256705 4.54256449028 110% => OK
Fourth root words length: 4.0193898071 3.78020617076 106% => OK
Word Length SD: 2.83685881607 2.54303337028 112% => OK
Unique words: 162.0 127.690721649 127% => OK
Unique words percentage: 0.620689655172 0.622605031667 100% => OK
syllable_count: 381.6 290.88556701 131% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 12.0 9.13402061856 131% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 2.0 1.83505154639 109% => OK
Conjunction: 4.0 0.463917525773 862% => Less conjunction wanted as sentence beginning.
Preposition: 2.0 1.44329896907 139% => OK
Performance on sentences:
How many sentences: 14.0 12.6804123711 110% => OK
Sentence length: 18.0 16.3608247423 110% => OK
Sentence length SD: 41.6560870922 44.8134815571 93% => OK
Chars per sentence: 93.5 76.5299724578 122% => OK
Words per sentence: 18.6428571429 16.8248392259 111% => OK
Discourse Markers: 4.78571428571 4.34317383033 110% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 2.0 2.54639175258 79% => OK
Sentences with positive sentiment : 4.0 7.41237113402 54% => More positive sentences wanted.
Sentences with negative sentiment : 8.0 1.49484536082 535% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.208180741409 0.216113520407 96% => OK
Sentence topic coherence: 0.0570980388352 0.0766984524023 74% => OK
Sentence topic coherence SD: 0.0416847541209 0.0603063233224 69% => OK
Paragraph topic coherence: 0.0873135734589 0.12726935374 69% => OK
Paragraph topic coherence SD: 0.0454476849181 0.0580467560999 78% => OK
Essay readability:
automated_readability_index: 11.5 8.37731958763 137% => OK
flesch_reading_ease: 61.67 70.7449484536 87% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 9.1 7.45979381443 122% => OK
coleman_liau_index: 11.84 8.71597938144 136% => OK
dale_chall_readability_score: 8.76 7.59969072165 115% => OK
difficult_words: 70.0 41.2886597938 170% => OK
linsear_write_formula: 10.5 8.62886597938 122% => OK
gunning_fog: 9.2 8.54432989691 108% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
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Rates: 87.0786516854 out of 100
Scores by essay e-grader: 7.75 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.