You recently went shopping at the local supermarket. When you got home and noticed your bill, you found that you had been charged for items you did not purchase.
Write a letter to the supermarket manager explaining what has happened. Tell the manager how you feel about the error and tell the manager what you would like him/her to do about it.
Write at least 150 words.
Dear Manager,
I am writing to lodge a complaint about the discrepancies in my purchase bill at your London store. 130385 is the receipt number of my purchase.
On 26th February, on my way back from office I stopped by at the Spencers to buy few groceries and other household items. It was just a litre of milk, one dozen eggs and a floor cleaning liquid that I bought.
As I was in a rush to pick my 3-year-old child from his creche, I did not notice that I was also charged for a electric iron worth $30. I just paid what was displayed on the counter till and payment was made through my credit card. Upon reaching home, however, I realised about the extra charge.
I agree that these sort of foul ups can happen at small local stores but was least expected from a reputed international chain like Spencers. These petty errors can tarnish the image and trust of your brand. I would suggest to train your bill counter employees to avoid such mistakes and also if you could discuss with your staff who was on duty at 6 PM on that day and refund $30. I have enclosed my bank details at the back of the letter.
Your immediate action would be appreciated.
Yours faithfully,
John Gresham
Grammar and spelling errors:
Line 3, column 122, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: that's
...ure if 130385 is the receipt number but thats the only number printed on the top righ...
^^^^^
Line 5, column 86, Rule ID: HE_VERB_AGR[8]
Message: The proper name in singular (Twickenham) must be used with a third-person verb: 'branches'.
Suggestion: branches
...I stopped by at the Spencers Twickenham branch to buy few groceries and other househol...
^^^^^^
Line 9, column 14, Rule ID: THIS_NNS[2]
Message: Did you mean 'this sort' or 'these nulls'?
Suggestion: this sort; these nulls
...ed on the counter till. I agree that these sort of foul ups can happen at small local s...
^^^^^^^^^^
Line 9, column 143, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...uted international chain like Spencers. I would appreciate if you could discuss w...
^
Line 9, column 256, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...t 6 PM on that day and refund my money. I have enclosed my bank details at the ba...
^
Transition Words or Phrases used:
also, but, if, so, sort of
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.48453608247 94% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 6.0 5.05154639175 119% => OK
Relative clauses : 5.0 3.03092783505 165% => OK
Pronoun: 26.0 32.9175257732 79% => OK
Preposition: 26.0 26.3917525773 99% => OK
Nominalization: 0.0 3.85567010309 0% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 802.0 937.175257732 86% => OK
No of words: 184.0 206.0 89% => More content wanted.
Chars per words: 4.35869565217 4.54256449028 96% => OK
Fourth root words length: 3.68302321012 3.78020617076 97% => OK
Word Length SD: 2.47422917671 2.54303337028 97% => OK
Unique words: 124.0 127.690721649 97% => OK
Unique words percentage: 0.673913043478 0.622605031667 108% => OK
syllable_count: 232.2 290.88556701 80% => OK
avg_syllables_per_word: 1.3 1.41237113402 92% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 9.13402061856 99% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 2.0 1.44329896907 139% => OK
Performance on sentences:
How many sentences: 10.0 12.6804123711 79% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 18.0 16.3608247423 110% => OK
Sentence length SD: 38.2993472529 44.8134815571 85% => OK
Chars per sentence: 80.2 76.5299724578 105% => OK
Words per sentence: 18.4 16.8248392259 109% => OK
Discourse Markers: 2.6 4.34317383033 60% => More transition words/phrases wanted.
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 5.0 2.54639175258 196% => OK
Sentences with positive sentiment : 5.0 7.41237113402 67% => OK
Sentences with negative sentiment : 2.0 1.49484536082 134% => OK
Sentences with neutral sentiment: 3.0 3.94845360825 76% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.124417939789 0.216113520407 58% => OK
Sentence topic coherence: 0.0420759375472 0.0766984524023 55% => OK
Sentence topic coherence SD: 0.0395613886806 0.0603063233224 66% => OK
Paragraph topic coherence: 0.0600814869977 0.12726935374 47% => OK
Paragraph topic coherence SD: 0.045811345689 0.0580467560999 79% => OK
Essay readability:
automated_readability_index: 8.3 8.37731958763 99% => OK
flesch_reading_ease: 78.59 70.7449484536 111% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 6.8 7.45979381443 91% => OK
coleman_liau_index: 8.01 8.71597938144 92% => OK
dale_chall_readability_score: 7.53 7.59969072165 99% => OK
difficult_words: 35.0 41.2886597938 85% => More difficult words wanted.
linsear_write_formula: 9.0 8.62886597938 104% => OK
gunning_fog: 9.2 8.54432989691 108% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
---------------------
Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.