The following memorandum is from the business manager of Happy Pancake House restaurants.
"Recently, butter has been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. This change, however, has had little impact on our customers. In fact, only about 2 percent of customers have complained, indicating that an average of 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who ask for butter do not complain when they are given margarine instead. Clearly, either these customers do not distinguish butter from margarine or they use the term 'butter' to refer to either butter or margarine."
Write a response in which you discuss one or more alternative explanations that could rival the proposed explanation and explain how your explanation(s) can plausibly account for the facts presented in the argument.
The business Manager (bm) of Happy Pancake House (hph) is trying to neutralize the case of replacement of butter with margarine. The writer has tried to present justification, but the discussion is rife with holes and therefore, not cogent enough.
The hph has replaced butter in recent times and bm’s presumption is that the impact on customers is negligible since only 2 percentage of customers have been complaining regarding the change. Firstly, we need to understand if the concern is being raised by clientele spread on daily, weekly or monthly basis. if this a regular trend, then it may some reach out to other visitors who have noticed this yet. Secondly, has any research being conducted regarding who are these two percentage customers and what history do they maintain with hph. it could be that this are regular and old clients and they might be bringing hph considerable business.
also, the bm has concluded that since every two out of hundred patrons have raised the issue so rest ninety-eight percent are satisfied with the change. however, it is not safe to presume this. it could be that two people who have raised the concern be sitting with, say ten more people and so they might have raised it on collective basis making it twelve rather than two.
regarding serving of margarine when asked for butter, the bm assumes either margarine is acceptable by people or they cannot distinguish between the two products. but it needs to be determined to what level is this true. it could be the patrons feel the difference, but simply do not highlight it to the server. also, it is unethical to sale one item in name of the other and may lead to legal matter later. And it could be the customer might have realized. they might have remained silent, but they may spread the news through word of mouth to others.
since hph has recently made the changes, bm must have shared results of past and recent customer feedback survey to help readers assess the impact of new ingredient.
hph has made replace butter with margarine and it might be true that some of customers must be unaffected. however, to understand the exact situation and reach out to an conclusion regarding how has the clientele welcomed margarine, further details are required as it may lead ruining to existing customer base.
Comments
Essay evaluation report
Attribute Value Ideal
Final score: 3.5 out of 6
Category: Satisfactory Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 10 15
No. of Words: 396 350
No. of Characters: 1864 1500
No. of Different Words: 195 200
Fourth Root of Number of Words: 4.461 4.7
Average Word Length: 4.707 4.6
Word Length SD: 2.485 2.4
No. of Words greater than 5 chars: 130 100
No. of Words greater than 6 chars: 93 80
No. of Words greater than 7 chars: 62 40
No. of Words greater than 8 chars: 43 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 39.6 21.0
Sentence Length SD: 18.123 7.5
Use of Discourse Markers (%): 0.8 0.12
Sentence-Text Coherence: 0.405 0.35
Sentence-Para Coherence: 0.769 0.50
Sentence-Sentence Coherence: 0.098 0.07
Number of Paragraphs: 6 5
Grammar and spelling errors:
Line 3, column 1, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...es and therefore, not cogent enough. The hph has replaced butter in recent times...
^^^
Line 3, column 315, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: If
...read on daily, weekly or monthly basis. if this a regular trend, then it may some ...
^^
Line 3, column 548, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: It
...what history do they maintain with hph. it could be that this are regular and old ...
^^
Line 5, column 1, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: Also
... bringing hph considerable business. also, the bm has concluded that since every ...
^^^^
Line 5, column 154, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: However
... percent are satisfied with the change. however, it is not safe to presume this. it cou...
^^^^^^^
Line 5, column 195, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: It
...owever, it is not safe to presume this. it could be that two people who have raise...
^^
Line 7, column 1, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: Regarding
...is making it twelve rather than two. regarding serving of margarine when asked for but...
^^^^^^^^^
Line 7, column 164, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: But
...t distinguish between the two products. but it needs to be determined to what level...
^^^
Line 7, column 222, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: It
... determined to what level is this true. it could be the patrons feel the differenc...
^^
Line 7, column 313, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: Also
...mply do not highlight it to the server. also, it is unethical to sale one item in na...
^^^^
Line 7, column 459, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: They
...ld be the customer might have realized. they might have remained silent, but they ma...
^^^^
Line 9, column 1, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: Since
...ews through word of mouth to others. since hph has recently made the changes, bm m...
^^^^^
Line 11, column 1, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: Hph
...assess the impact of new ingredient. hph has made replace butter with margarine ...
^^^
Line 11, column 70, Rule ID: MOST_SOME_OF_NNS[1]
Message: After 'some of', you should use 'the' ('some of the customers') or simply say ''some customers''.
Suggestion: some of the customers; some customers
...ith margarine and it might be true that some of customers must be unaffected. however, to underst...
^^^^^^^^^^^^^^^^^
Line 11, column 108, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: However
...t some of customers must be unaffected. however, to understand the exact situation and ...
^^^^^^^
Line 11, column 168, Rule ID: EN_A_VS_AN
Message: Use 'a' instead of 'an' if the following word doesn't start with a vowel sound, e.g. 'a sentence', 'a university'
Suggestion: a
...nd the exact situation and reach out to an conclusion regarding how has the client...
^^
Transition Words or Phrases used:
also, but, first, firstly, however, if, may, regarding, second, secondly, so, then, therefore
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 25.0 19.6327345309 127% => OK
Auxiliary verbs: 17.0 12.9520958084 131% => OK
Conjunction : 18.0 11.1786427146 161% => OK
Relative clauses : 9.0 13.6137724551 66% => More relative clauses wanted.
Pronoun: 31.0 28.8173652695 108% => OK
Preposition: 51.0 55.5748502994 92% => OK
Nominalization: 5.0 16.3942115768 30% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1924.0 2260.96107784 85% => OK
No of words: 396.0 441.139720559 90% => More content wanted.
Chars per words: 4.85858585859 5.12650576532 95% => OK
Fourth root words length: 4.46091344257 4.56307096286 98% => OK
Word Length SD: 2.56993796913 2.78398813304 92% => OK
Unique words: 203.0 204.123752495 99% => OK
Unique words percentage: 0.512626262626 0.468620217663 109% => OK
syllable_count: 583.2 705.55239521 83% => OK
avg_syllables_per_word: 1.5 1.59920159681 94% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 4.96107784431 141% => OK
Article: 5.0 8.76447105788 57% => OK
Subordination: 2.0 2.70958083832 74% => OK
Conjunction: 5.0 1.67365269461 299% => Less conjunction wanted as sentence beginning.
Preposition: 3.0 4.22255489022 71% => OK
Performance on sentences:
How many sentences: 19.0 19.7664670659 96% => OK
Sentence length: 20.0 22.8473053892 88% => OK
Sentence length SD: 45.9169429619 57.8364921388 79% => OK
Chars per sentence: 101.263157895 119.503703932 85% => OK
Words per sentence: 20.8421052632 23.324526521 89% => OK
Discourse Markers: 4.89473684211 5.70786347227 86% => OK
Paragraphs: 6.0 5.15768463074 116% => OK
Language errors: 16.0 5.25449101796 305% => Less language errors wanted.
Sentences with positive sentiment : 8.0 8.20758483034 97% => OK
Sentences with negative sentiment : 4.0 6.88822355289 58% => More negative sentences wanted.
Sentences with neutral sentiment: 7.0 4.67664670659 150% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.105085503814 0.218282227539 48% => OK
Sentence topic coherence: 0.0399472358061 0.0743258471296 54% => OK
Sentence topic coherence SD: 0.0698323232265 0.0701772020484 100% => OK
Paragraph topic coherence: 0.0637006273201 0.128457276422 50% => OK
Paragraph topic coherence SD: 0.0623963309429 0.0628817314937 99% => OK
Essay readability:
automated_readability_index: 11.9 14.3799401198 83% => Automated_readability_index is low.
flesch_reading_ease: 59.64 48.3550499002 123% => OK
smog_index: 3.1 7.1628742515 43% => Smog_index is low.
flesch_kincaid_grade: 9.9 12.197005988 81% => OK
coleman_liau_index: 10.91 12.5979740519 87% => OK
dale_chall_readability_score: 8.3 8.32208582834 100% => OK
difficult_words: 92.0 98.500998004 93% => OK
linsear_write_formula: 10.5 12.3882235529 85% => OK
gunning_fog: 10.0 11.1389221557 90% => OK
text_standard: 10.0 11.9071856287 84% => OK
What are above readability scores?
---------------------
Rates: 58.33 out of 100
Scores by essay e-grader: 3.5 Out of 6
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.