The following memorandum is from the business manager of Happy Pancake House restaurants.
"Recently, butter has been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. This change, however, has had little impact on our customers. In fact, only about 2 percent of customers have complained, indicating that an average of 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who ask for butter do not complain when they are given margarine instead. Clearly, either these customers do not distinguish butter from margarine or they use the term 'butter' to refer to either butter or margarine."
Write a response in which you discuss one or more alternative explanations that could rival the proposed explanation and explain how your explanation(s) can plausibly account for the facts presented in the argument.
The manager of the restaurant specifies that replacing butter with margarine has no impact on their business as they have not received too many complaints from customers. Here the management is missing some major facts in concluding that this is a good decision.
Firstly, they have considered the percentage of customers who have complained about the product but they have not taken into account the number of customers who have bought their pancakes before and after the replacement. Most of the customers who might not have liked margarine might have refrained from complaining but eventually might have stopped their purchase from their restaurants.this is the assumption they made that number of people buying the product didn't differ.
On the other hand, there is an other assumption the business manager made which is that the customers who aren't able to recognize the change between butter and margarine are actually content with the new pancake. Once they are informed, they might actually find the difference and give a negative feedback about it. So, other explanation also rules out the fact that margarine usage is happily accepted.
I also feel that since margarine is healthier than butter, some of the customers who have recognized the difference might not have complained about it but it doesn't mean that they are happy about it. The duty of servers is to clearly tell the customers that they are being served margarine instead of butter. it is their fault to lie to them and use the silence as acceptance. Though this category of users are not too against the change, it doesn't imply this change is good business choice.
Comments
Essay evaluation report
Attribute Value Ideal
Final score: 3.5 out of 6
Category: Satisfactory Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 10 15
No. of Words: 276 350
No. of Characters: 1347 1500
No. of Different Words: 136 200
Fourth Root of Number of Words: 4.076 4.7
Average Word Length: 4.88 4.6
Word Length SD: 2.563 2.4
No. of Words greater than 5 chars: 86 100
No. of Words greater than 6 chars: 68 80
No. of Words greater than 7 chars: 51 40
No. of Words greater than 8 chars: 37 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 27.6 21.0
Sentence Length SD: 9.34 7.5
Use of Discourse Markers (%): 0.6 0.12
Sentence-Text Coherence: 0.398 0.35
Sentence-Para Coherence: 0.661 0.50
Sentence-Sentence Coherence: 0.095 0.07
Number of Paragraphs: 4 5
Grammar and spelling errors:
Line 3, column 464, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: didn't
...hat number of people buying the product didnt differ. On the other hand, there i...
^^^^^
Line 6, column 29, Rule ID: AN_OTHER[1]
Message: Did you mean 'another'? This word sequence is usually spelled together.
Suggestion: another
...iffer. On the other hand, there is an other assumption the business manager made wh...
^^^^^^^^
Line 6, column 107, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: aren't
...er made which is that the customers who arent able to recognize the change between bu...
^^^^^
Line 8, column 60, Rule ID: SOME_OF_THE[1]
Message: Simply use 'some'.
Suggestion: some
...nce margarine is healthier than butter, some of the customers who have recognized the diffe...
^^^^^^^^^^^
Line 8, column 159, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: doesn't
...ght not have complained about it but it doesnt mean that they are happy about it. The ...
^^^^^^
Line 8, column 310, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: It
...ing served margarine instead of butter. it is their fault to lie to them and use t...
^^
Line 8, column 443, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: doesn't
...sers are not too against the change, it doesnt imply this change is good business choi...
^^^^^^
Transition Words or Phrases used:
actually, also, but, first, firstly, if, so, on the other hand
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 16.0 19.6327345309 81% => OK
Auxiliary verbs: 5.0 12.9520958084 39% => OK
Conjunction : 7.0 11.1786427146 63% => OK
Relative clauses : 14.0 13.6137724551 103% => OK
Pronoun: 33.0 28.8173652695 115% => OK
Preposition: 32.0 55.5748502994 58% => More preposition wanted.
Nominalization: 9.0 16.3942115768 55% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1378.0 2260.96107784 61% => OK
No of words: 272.0 441.139720559 62% => More content wanted.
Chars per words: 5.06617647059 5.12650576532 99% => OK
Fourth root words length: 4.06108636974 4.56307096286 89% => OK
Word Length SD: 2.58384487252 2.78398813304 93% => OK
Unique words: 138.0 204.123752495 68% => More unique words wanted.
Unique words percentage: 0.507352941176 0.468620217663 108% => OK
syllable_count: 429.3 705.55239521 61% => OK
avg_syllables_per_word: 1.6 1.59920159681 100% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 6.0 4.96107784431 121% => OK
Article: 2.0 8.76447105788 23% => OK
Subordination: 1.0 2.70958083832 37% => OK
Conjunction: 0.0 1.67365269461 0% => OK
Preposition: 1.0 4.22255489022 24% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 11.0 19.7664670659 56% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 24.0 22.8473053892 105% => OK
Sentence length SD: 61.9003464656 57.8364921388 107% => OK
Chars per sentence: 125.272727273 119.503703932 105% => OK
Words per sentence: 24.7272727273 23.324526521 106% => OK
Discourse Markers: 5.63636363636 5.70786347227 99% => OK
Paragraphs: 4.0 5.15768463074 78% => More paragraphs wanted.
Language errors: 7.0 5.25449101796 133% => OK
Sentences with positive sentiment : 7.0 8.20758483034 85% => OK
Sentences with negative sentiment : 4.0 6.88822355289 58% => More negative sentences wanted.
Sentences with neutral sentiment: 0.0 4.67664670659 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.135051637798 0.218282227539 62% => OK
Sentence topic coherence: 0.0572286018601 0.0743258471296 77% => OK
Sentence topic coherence SD: 0.0444244517296 0.0701772020484 63% => OK
Paragraph topic coherence: 0.0971791227471 0.128457276422 76% => OK
Paragraph topic coherence SD: 0.0467486914431 0.0628817314937 74% => OK
Essay readability:
automated_readability_index: 14.8 14.3799401198 103% => OK
flesch_reading_ease: 47.12 48.3550499002 97% => OK
smog_index: 3.1 7.1628742515 43% => Smog_index is low.
flesch_kincaid_grade: 12.7 12.197005988 104% => OK
coleman_liau_index: 12.42 12.5979740519 99% => OK
dale_chall_readability_score: 7.79 8.32208582834 94% => OK
difficult_words: 51.0 98.500998004 52% => More difficult words wanted.
linsear_write_formula: 13.5 12.3882235529 109% => OK
gunning_fog: 11.6 11.1389221557 104% => OK
text_standard: 13.0 11.9071856287 109% => OK
What are above readability scores?
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Rates: 50.0 out of 100
Scores by essay e-grader: 3.0 Out of 6
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.